• PhoneBurner Business Verification Form

  • CONFIDENTIAL

    Let’s get you the best answer rate possible! Providing the information in the form below will help PhoneBurner help you have more meaningful conversations. 

    Thank you in advance for your cooperation. Please review the video above and our Tips for completing the PhoneBurner Business Verification Form. If you still have questions, schedule a 15-minute appointment with our team, and we can walk you through the process.

    What does PhoneBurner do with this information?

    • Sections 1 and 2: We register your phone numbers with the three main mobile carriers so we make it known that you are a business making business phone calls, and you aren’t mistaken for a scam caller.
    • Sections 1 and 2: We use this information to work with the carriers to resolve any false spam flags that may come up. We have strong relationships with the carriers, and clearing spam flags increases the chance you will reach the contacts you’re calling.
    • Sections 3 and 4: We ask questions to learn more about your business, how you intend to use PhoneBurner, and how you plan to protect yourselves from violating telecommunications laws. 

    Collecting this information ensures that we comply with all legal requirements, protecting both you and our organization. Please note: you are required to provide updates to any information within 30 days of any change. Unfortunately, we will be unable to provide you with services if you are unable to complete this questionnaire.



  • Section 1: Company Information

    Please provide the full legal name of your company (e.g. the name used in incorporation).

  • Is the company in "good standing" with state business registration (i.e., still considered active?)*

  • Section 2: Current Key Personnel

  • Primary Business Contact

  • Format: (000) 000-0000.

  • Primary Compliance Contact

    This can be the same as the Primary Business Contact if applicable.
  • Format: (000) 000-0000.

  • Section 3: How Will You Use PhoneBurner's Services?

  • Customers typically use the PhoneBurner Services in one or more of the following ways. Please indicate the model(s) you intend to use:

  • 1. Direct: You will be making calls regarding your own products/services.*
  • 2.* On behalf of others: You will be making calls on behalf of a third party and its products/services.*
  • 3.* Third Party Use: You will permit third parties to use your PhoneBurner account to make calls (requires PhoneBurner approval).*

  • *If you intend to use PhoneBurner for Business Process Outsourcing (BPO) services (as described in “Models” 2 and 3 above), then you are required to conduct similar due diligence on your customer. 

  • When using PhoneBurner to provide telemarketing for products and/or services on behalf of third party sellers, will your company perform Know Your Customer due diligence on the third party? (Similar to what is covered by this Business Verification Form, in order to ensure the sellers are compliant with all laws and regulations?)*

  • Who Is Calling?

  • Who are the individuals using your PhoneBurner account to make calls?

  • Employees*
  • Independent contractors*
  • Third Parties*

  • What are you calling about?

  • Select the options below that describe the types of calls you are making:*

  • What DBAs Are Being Used?

  • Section 4: Detailed Questions & Requests

  • Company Information

  • 1. Have you or your company been involved in any legal or regulatory matters in the past five years, specifically relating to telemarketing, teleservices, marketing, sales, or consumer protection?*
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  • 2. Has your company or any of its key employees ever been involved in or acknowledged guilt in any legal case involving theft, fraud, violation of telemarketing laws, or the use of any false, deceptive, misleading, or unethical representation, action, or practice?*
  • 3. Is your company fully compliant with all necessary telemarketing or telephonic sales registration/licenses for the campaigns it will run using PhoneBurner services?*
  • 4. Does your company have a written telemarketing policy regarding compliance with applicable telemarketing laws, including, without limitation, the Telephone Consumer Protection Act, the Telemarketing Sales Rule and similar state laws?*

  • Do Not Call Policy

  • You must have a written Do Not Call (DNC) Policy if you are engaging in telemarketing, per federal regulations. PhoneBurner does not have the capability to identify or prevent you from calling a number on the DNC list. Therefore, the responsibility to comply with DNC regulations lies with you.

  • 1. Do you subscribe to the National Do Not Call registry?*
  • 2. Do you subscribe to State Do Not Call registries?*
  • 3. Do you honor all requests from consumers who wish to be placed on your company's specific Do Not Call list, as mandated by state and federal laws? PhoneBurner can help you maintain this list.*
  • 4. Do you keep customers on your Do Not Call list unless you have their consent or their number has been disconnected and reassigned to someone else? (In other words, you will only contact them again if they’ve clearly opted back in or the number has been reassigned.)*
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  • Consent For Calls

  • Telemarketing calls/texts made to cell phones or residential lines using prerecorded voice require the called party's prior express WRITTEN consent as per federal regulations. Non-telemarketing calls/texts to cell phones using prerecorded voice require prior express consent.

  • Are you going to use PhoneBurner's prerecorded voicemail feature?*
  • Telemarketing calls made to cell phones or residential lines using prerecorded voice require written permission from the party you are calling. Do you have the called party’s written consent to call them using a prerecorded voice?*
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  • Caller ID Practices

  • When you call your customers or prospects, what will they see on the Caller ID? (The customer or prospect must be able to call back the phone number that they see so they can get in touch with you.)*

  • PhoneBurner Robocall Policy

  • A robocall is defined as an automated telephone call initiated by a computer program using an auto-dialer or predictive-dialer where a pre-recorded message may be played to the US consumer. We have zero tolerance for illegal robocalling where, (1) calls are made from spoofed DIDs, or (2) calls to US consumers by fraudulently posing as a government agency, large corporation, or any other entity, with the intent to defraud a US consumer.

  • Affirmation*
  • Date*
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  • Should be Empty: