White Dove Cleaning NW
Rockstar Cleaner Onboarding Quiz 😎
Name
First Name
Last Name
1. Which value is not one of our White Dove Cleaning core values?
Serve people
Be honest
Show integrity
Be confident
Give your all
2. An unexcused day off is any day off with how many hour or less notice?
24
36
48
72
3. When cleaning and working through a home, all checklists only need to be used on new customers homes.
True
False
4. Which two items need to be restocked in your supply bag on a DAILY basis?
Microfibers
Paper towels
Mop pads
Sponges
Window/polishing cloth
5. What two things must be done before starting EACH HOME?
Read through customer Profile Notes
Check to see if there are any Job Notes and read through them
Check supply stock
6. Our 90 Day White Dove Promise is to… (choose all that apply)
Promise 90% perfection
Learn each home fast while updating customer’s profile notes so everyone is on the same page no matter who cleans the home
Ensure that we are meeting the customers needs and keeping communication key
7. How to avoid your two strikes in a month, choose all that apply:
Complete the checklists 100%
Read through customer’s Profile Notes
Read through customer’s Job notes, if any
Check your work
Leave the job right on time no matter what
8. When mopping hard flooring stairs, you should hand wipe them with a damp microfiber.
True
False
9. The little green scrub pads are great for deep cleaning and can be used on anything and everything.
True
False
10. While vacuuming, which items should be moved to vacuum under?
Dinning room chairs
Trash cans
Toys
Dirty clothes hampers
Couches
Pet food dishes
11. Toilets seat and entire outside of toilet should be cleaned with…
Paper towels and multipurpose
Sponge and multipurpose
Microfiber and multipurpose
12. What can be dusted as needed and not during each clean if it really doesn’t need it yet? (Two of these will be done each clean no matter what.)
Blinds
TV’s
Baseboard’s
Light fixtures
Door moldings/panels
Picture frames
Window sills
13. Do not vacuum over water.
True
False
14. Which statement is true?
Don't use cleaning solutions on floors or stone counters
Multipurpose is the only safe solution you can use on all surfaces
All three cleaning solutions are safe to use on all surfaces
15. When dusting, don’t lift decor items to dust them or behind them.
True
False
16. Which statements are true about using the microfibers?
A microfiber has 8 cleaning sides
It’s the best tool to use for dusting
You can use a single microfiber to clean all areas of each home
We have different colors to make sure you don’t use the same one you just used in the bathroom for the kitchen
they are great for pre cleaning really dirty windows, mirrors or fridges so that we can keep our glass/polishing cloth dry and clean for the entire day
17. Glass on or around the front door is always included for our basic clean. Which other windows are always included?
Back door
Kitchen sink and back door/slider door
All windows
18. When mopping real hard wood floors that are unsealed and laminate flooring, you should always wring the mop how many times to prevent too much water sitting on the floors?
5 or 6
2 or 3
19. Baseboards in bathrooms always get wet wiped.
True
False
20. If the customer owns stainless steel cleaner, you should always use it on their stainless steel appliances with some paper towels or a microfiber and note that in their profile notes.
True
False
21. If you don’t have very good service in a home you’re cleaning, what should you do about using the checklists?
No need to use them since your phone isn’t working well
Ask the customer for their Wi-Fi password
Use the hard copy checklist to make sure you did everything
22. Which statement is true about making beds?
One bed is included to get new bedding. Other beds in the home are made if they are unmade.
One bed is included to get new bedding.
We don't touch beds.
23. What are three good options if you accidentally break something while cleaning?
Throw the item away
Take a photo and let the customer know in the Housecall Pro app
Fix the item
Take a photo and let Stephanie know so we can inform the customer
Set the item somewhere safe so the customer can see it when they get home or give it to them if they are home
24. What are you supposed to do in the case of running late to a home?
Stop the job you're at and head to the next home.
Finish the job you're at and then go to the next home.
Finish the job you're at and message the next customer in the HousecalPro app letting them know your ETA
25. The window cloth/polishing cloth work best if it stays on the dryer side.
True
False
26. What two things should the paper towels routinely and primarily be used for?
Mirrors
Toilets
Really dirty windows
Counter tops
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