Halo Shih Tzu 'n Furry Angels Grooming Client Information Sheet

• If your pet is too matted, we reserve the right to shave them down for their own comfort. We also reserve the right to terminate grooming at any time if your pet is too aggressive.

• We feel that to de‐mat a dog that is excessively matted is INHUMANE. If your pet is matted, there is a greater chance of injury like clipper burns, cuts and nicks. De‐matting a dog may cause other skin problems like hot spots and can result in a vet bill that we are NOT liable for due to it being a result of the condition of the dog when they were brought in for a groom. 

• If your pet has been sick (IE Diarrhea, vomiting, coughing) or if you or anyone in your family, have symptoms of COVID please re-book their appointment. You will not be charged if less then 24 hrs notice is given.
   
• We DO NOT express Anal Glands as per NS Vetenary Association. I will not hold bather/groomer responsible if any issues occur in reference to Anal Glands.   
   
• WE DO NOT SEDATE ANY PETS. We are not veterinarians and are not qualified to do this.
   
• If your pet is too aggressive, we reserve the right to stop the grooming and you will be contacted to come and pick up your pet. A fee will be charged.
   
• Clients are required to treat their pets year round for fleas and Ticks. If your pet is found to have fleas you will be charged a fumigation fee and a fee for a flea bath.
   
• We require 48 hours notice for any cancellations. If you miss your appointment with out any notice, you will be charged 50% of the price of your grooming payable before booking your next appointment. If it happens a second time, it will be the full amount of the grooming. If it happens a 3rd time, we will have to have to let you go as a client.
   
• Sorry no personal cheques, payment accepted are Cash, Debit or eTransfers. E-transfers should be sent at this email address: roblisadickie@gmail.com it is set up as an auto deposit. Payment is due the day of your grooming.
   
• Please make sure your pet has peed and or pooped before coming in to the Salon. Please CLEAN UP AFTER YOUR PET! Should you require a bag, we will gladly provide one for you.
   
• We kindly request that you arrive 10-15 mins prior to your appointment. This is so we can maintain our schedule. If you are more then 15 minutes late, your appointment will be canceled.
   
• If you see another client’s car in the driveway, please wait for them to leave to maintain Social Distancing.
   
• Please ensure that your pet is leashed or crated at all times.
   
• We require confirmation of Core vaccinations including the Bordertella Vaccine(Kennel Cough). Please upload a copy of your pet's vaccination record above. 
   
• We have seen pet behavior change as a result of having to shave them down. They can show signs of depression such as wanting to sleep more, being withdrawn or not wanting to play.

• By the same token, we have seen them perk up as there are no more mats pulling on their skin. We will take ALL precautions not to harm your pet in anyway.

• If you have issues related to the grooming of your pet, please do not hesitate to come in to discuss them with the owner.

• We occasionally take before and after pictures of pets for our website and our Facebook/ Instagram accounts. Please give us (or not) permission to do so by checking one of these boxes:

If you agree to all of the above please sign below: