Complaints

Complaints form

Please complete this form carefully as our ability to investigate your complaint may be delayed or prevented if information is not provided clearly.
Full details of how we process complaints can be found in our complaints policy.
Your name*

First NameLast Name
Your phone number

Area CodePhone Number
Your email*
example@example.com
Your position*
Please specify what your 'other' position is*
Your CPCAB Learner Number
If you have one
Which qualification is relevant to your complaint?*
Who is the subject of your complaint?*
If you select 'Training centre' we can only accept complaints about CPCAB recognised training centres.

Complaint details

Please provide details relating to the organisation and/or person(s) that are the subject of your complaint
Name of organisation and/or person(s)*
Address

Street Address

Street Address Line 2

Town/CityCounty

Post codeCountry

Your complaint
Tell us about your complaint *
Please give factual evidence such as times, dates, supporting statements etc.
What informal steps have you already taken to resolve the problem? *
Please give the names of people you have approached for help. What was the outcome?

Have you undertaken a formal complaint against the training centre or its staff?*
Has the centre’s complaint process been exhausted and is a final outcome achieved?*

We can only process your complaint if it has first been through and exhausted the centre's complaints process. Is there a reason why this process hasn't been used or exhausted?*
What formal steps have been taken?*
Please include as many details as possible such as dates, names of staff contacted etc.
What was the outcome of the centre's complaints process?*
As you have been through the centre's complaints process, are you unsatisfied with the centre’s handling of your complaint and are requesting that CPCAB conduct a review?*
Please explain how you are unsatisfied with the centre's handling of your complaint.*
Please indicate the relevant information you can supply to support your complaint. (Tick all that apply)

A timeline summary of facts including the dates for each stage of the complaintYour formal complaint to the centre (a form, letter or email)Centre complaint outcome letterYour appeal to the centre (a letter or email)Centre appeal outcome letterOther
Please upload these documents to support your complaint

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Do you have any information to support your complaint against CPCAB? (Tick all that apply)

A timeline summary of facts including the dates related to the incidentCorrespondence with CPCAB related to the incidentOther
Please upload these documents to support your complaint against CPCAB

Cancelof

If your complaint is upheld, what would you like to achieve as a result?*
Please be as clear as possible about what you are hoping to achieve from your complaint
Signature*

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Complaints form