DART Reimagined Customer Survey

Whether you’re an existing or potential customer of DART, we need your input!
DART Reimagined is a year-long statewide transit study focused on improving transportation services across the state of Delaware and charting the course for a more sustainable transit future. Findings from the study will help identify opportunities for a reconfigured bus network and future service plan to provide a more sustainable and equitable statewide transit system.

This survey should take approximately 10 minutes to complete. Thank you for your participation. Findings will be shared online and in Community Workshops this summer.
Travel Patterns & Preferences

How do you travel in your community?
1. What is your primary method of transportation?*

Public transitDrive myselfCarpoolWalkBicycle/scooterTaxi/Rideshare (Uber, Lyft, etc.)MotorcycleOther (please specify)
What is your other primary method of transportation?
2. Have you ever used any of the following DART public transit services? (Select all that apply)*

BusParatransit servicesCommuter rail (SEPTA Wilmington/Newark Line)Ride-matching (Delaware Commute Solutions Program)I have never used DART services before
How frequently have you used DART public transit services?*

I rely on public transit daily for leisure or commutingRegularly (at least 2-3 times per week)At least once a weekAt least once a monthLess frequently (whenever it may be convenient)
Which of the following are reasons that you do not use DART public transit services? (Select up to three)*

Service is not offered to destinations I visit frequentlyService is not available near my homeService is not available near my place of workI’ve heard negative things about DART transit ServicesIt takes too long compared to car travelI don’t know how to use the serviceService is not offered at the time I need itTransit service isn’t frequent enoughI just prefer to driveOther (please specify)
What is the other reason you do not use DART public transit services?
3. Regardless of your preferred travel mode, where do you travel to most often? (Select up to three)*

WorkSchoolHealthcareGrocery shoppingLeisure shoppingDining out or restaurantsRecreationWorshipOther (please specify)
Where is the other place you travel to most often?
4. What makes you prefer your transportation mode of choice (whether bus, car, walking, etc.)? (Select up to three)*

Cost – It is the most affordable option.Convenience – It is easy to use.Environmental impact – It is the most environmentally-friendly option.Comfort & safety – I get to my destination comfortably and safely.Physical accessibility – I have specific accessibility needs.Reliability – It reliably gets me to my destination on time.Time – My transportation choice works on my schedule.
5. Where do you need transit access to or from that may not exist today?

Use the boxes below to provide feedback. You can add up to five trips.
This is not applicable to me.
Choose a location in Delaware

Enter an address or intersection below.
Location 1
Provide additional trip context (location types, time of day, weekend or weekday service etc.).
Add details for another trip
Choose a location in Delaware

Enter an address or intersection below.
Location 2
Provide additional trip context (location types, time of day, weekend or weekday service etc.).
Add details for another trip
Choose a location in Delaware

Enter an address or intersection below.
Location 3
Provide additional trip context (location types, time of day, weekend or weekday service etc.).
Add details for another trip
Choose a location in Delaware

Enter an address or intersection below.
Location 4
Provide additional trip context (location types, time of day, weekend or weekday service etc.).
Add details for another trip
Choose a location in Delaware

Enter an address or intersection below.
Location 5
Provide additional trip context (location types, time of day, weekend or weekday service etc.).
6. Do you currently use DART paratransit services?*

Yes, I rely on this service frequently.I use this service sometimes.No, I am not familiar with paratransit.No, I don’t need or utilize paratransit services.
System Improvements & Opportunities

How can we make improvements to our system?
7. In general, how would you rate DART public transit services?*

PoorBelow averageAverageGoodExcellent
8. How would you rate the availability of DART public transit in your community?*

PoorBelow averageAverageGoodExcellent
9. How satisfied are you with the frequency of service provided by DART?*

PoorBelow AverageAverageGoodExcellent
How satisfied are you with the reliability of service provided by DART?*

PoorBelow AverageAverageGoodExcellent
How satisfied are you with the cleanliness of the vehicles?*

PoorBelow AverageAverageGoodExcellent
How satisfied are you with the courtesy and helpfulness of the drivers of system operators?*

PoorBelow AverageAverageGoodExcellent
10. Consider the following preference statements
Choose the option you agree with most:*

I prefer more frequent bus service.I prefer existing service to start earlier and end later.
Choose the option you agree with most:*

I prefer more weekday service.I prefer more weekend service.
Choose the option you agree with most:*

I prefer to walk shorter distances to my destination, even if it means the bus makes more stops and is slower.I prefer to walk a slightly longer distance if it means my trip is faster and the vehicle stops less often.
Choose the option you agree with most:*

I prefer to focus on improving existing bus routes.I prefer to expand service to new areas.
Choose the option you agree with most:*

I am satisfied with the different modes of public transit available.I am open to new modes of service, such as microtransit.*
*Microtransit refers to a form of on-demand, or on-call, public transportation with a flexible route and/or schedule.
Tell us about yourself
The demographic questions below are completely optional—but we do appreciate you providing this information so we can learn more about existing and potential riders.
Do you have access to a personal vehicle?

YesNo
Which services are you interested in learning more about?

BusSeasonal Beach Bus ServiceMicrotransitParatransitCommuter train (SEPTA)
What is your zip code?
What is your ethnicity?

Asian or Pacific IslanderBlack or African AmericanHispanic or LatinoNative American or American IndianWhite or CaucasianPrefer not to say
With what gender do you identify?
What is your employment status?

StudentFull-time employedPart-time employedRetiredUnemployed or looking for workPrefer not to say
How did you hear about this survey?

Social mediaNews mediaWebsiteOn-board bus poster or announcementRider alertAnother organization or businessOther (please specify)
From which organization(s) or business(es) did you hear about this survey?
What other way did you hear about this survey?
Contact Information
Thank you for completing this survey. Please enter your contact information below (not required).
Name

First NameLast Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Should be Empty:

Whether you’re an existing or potential customer of DART, we need your input!

Travel Patterns & Preferences

System Improvements & Opportunities

Tell us about yourself

Contact Information