bt-micro fusion troubleshooting

1

What is your concern?* This field is required.

Cracked Button Overlay

Does Not Turn On

Oscillation

Other

2

If your bt-micro fusion has a cracked button overlay, do not use it. Fluid can enter through the cracked overlay and can damage the electronics of the unit. Doing so will make the unit unwarrantable. Does the unit still turn on and oscillate?* This field is required.

Yes

No

3

If the unit does not turn on or does not oscillate, contact Customer Service by selecting "Yes" to create a Customer Service Case.* This field is required.

Yes

No

4

If the unit still functions, stop using the bt-micro fusion and replace the overlay that covers the buttons. An overlay can be replaced under warranty by creating a Customer Service Case. Select yes to create a Customer Service Case.* This field is required.

Yes

No

5

Is the bt-micro fusion charged?* This field is required.The bt-micro fusion LEDs should blink sequentially while charging and change to solid after the unit is fully charged. Note that the bt-micro fusion will not operate while charging.

Yes

No

6

Confirm that the wall outlet has power by testing another appliance, or try charging the bt-micro fusion in another outlet. Does the bt-micro fusion charge?* This field is required.

Yes

No

7

Check connections between the wall to the plug, plug to the wire, and wire to the bt-micro fusion . Make sure all connections are secure. If you have another USB wall plug, test it to confirm that the wall plug is functioning correctly. Does the bt-micro fusion charge?* This field is required.

Yes

No

8

The root cause could be the wall plug, the charging wire, or the unit itself. Contact Customer Service by selecting "Yes" to create a Customer Service Case.* This field is required.

Yes

No

9

Does the bt-micro fusion oscillate?* This field is required.

Yes

No

10

Confirm that your bt-micro fusion is adequately charged. The power button will illuminate in blue when pressed, confirming that the unit is on. Try all modes to see if it oscillates. You may place the flat metal applicator end on a hard surface to better hear the oscillation. If there is no oscillation, select "Yes" and create a Customer Service Case.* This field is required.

Yes

No

11

Would you like to contact Customer Service by creating a Case?* This field is required.

Yes

No

12

Enjoy your bt-micro fusion!* This field is required.Good work, you are finished! Click "Yes" to restart troubleshooter. Click "No" for survey.

Yes

No

13

Create a Customer Service Case:Please complete all information requested. Place NA for anything not applicable.

Full Name

Company

Phone Number

Country

Invoice #

Serial #

14

Email:* This field is required.

example@example.com

15

Purchase DatePlease select the date you purchased your bt-micro:

Date

16

File UploadPlease upload a photo or video of your concern:

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Select files to upload

Max. file size: 10.6MB

17

Explain bt-micro fusion Concern* This field is required.Please explain your concern with as much detail as possible:

18

Shipping Address* This field is required.Please confirm your shipping address:

Street

City

State

Zip Code

19

Amazon Purchase?If ordered through Amazon, please provide your Amazon Order ID

Amazon Order ID

20

Amazon Purchase?Note: if you made your purchase from Amazon or another third-party seller, please provide a screenshot of your purchase details showing the date and item ordered

Drag and drop files here

Select files to upload

Max. file size: 10.6MB