Punctuality & Cancellations
Punctuality
Please understand that appointment times are limited.
If you are running more than 15 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame or reschedule your service.
For repeat offenses of lateness, 50% of the service amount will be imposed as rescheduling charges.
If we do not hear from you for 30 minutes or more, into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for 50% of the service scheduled.
If a credit card is not on file, a negative balance will be added to your account for this amount.
Illness
If you are sick or are concerned you are sick, you can reschedule your appointment.
Cancellation and Refunds
48 hours’ notice is required for all cancellations.
Cancellations within 24 hours of booking time will result in a 50% charge of the service amount.
Cancellations should be made by texting us at 650-281-4338 or email studioderosafl@gmail.com
Should we need to cancel your appointment within 48 hours because of reasons other than natural occurrences (unsafe weather conditions, power outages, or other unforeseen events such as illness or emergencies), the cancellation fee may be waived at Studio DeRosa's discretion.