Food Bank Support Request

Important Please Read

Please ensure you read the following carefully, by clicking next you agree that you have read and understood the following information.
Important Information from 1st February 2026

Our food bank will operate on Tuesdays only from 1st February 2026.

Food Bank use

Should you require support from our food bank regularly. One of our volunteer support workers will contact you and will invite you to meet to discuss how we can provide any additional support or signpost you for further support. This may include referring you to the Citizens Advice Bureau or a similar organisation for support with debt or other issues.

We also have support available at the Miners Lamp, should you be seeking employment, for issues such as job searching, CV writing or IT skills.

Our volunteer support workers are there to support you, but also there to ensure that you receive the help you need to address any issues which are resulting in you needing support from our food bank.

Miners Lamp Market

Each week we receive both fresh and frozen food at the Miners Lamp. Our weekly market is advertised via facebook with the items we have. It's important that if you receive a food parcel from us, that you can supplement that with items from our market.

Our weekly market can provide you with fresh fruit and vegetables and other food products not available in your food parcel.

Please be aware that we have no control over items that we receive.

You can access items from our Market for FREE within the week that you receive your food parcel.

Outside of that time, you will need to pay for items from our market.

Delivery of your food parcel

We are NOT a food delivery service. We are there to help support you in your time of need. Please ensure that you make your request as soon as you can, we CAN NOT fulfill requests overnight or at short notice.

Requests received before 5 pm on a Monday will be available and delivered between 12 noon and 2 pm on Tuesday or Wednesday.

Requests received after 5 pm on Monday will be available the following week.

We may call you to confirm delivery. Please ensure you answer your phone and are at home to receive your parcel.

Your food parcel may be left for you; however, in bad weather, your food parcel may be returned to our unit, and you will then need to arrange collection. We CAN NOT redeliver your food parcel.

Help US to Help YOU by assisting our delivery driver by collecting your parcel from their vehicle. Some of our volunteers are elderly or have health conditions, and give up their time to support their community that supports you.
DO YOU REQUIRE URGENT HELP

If you require urgent help, please come and see us at the Miners Lamp Community Cafe & Hub. We are open Tuesday to Friday, 10 am to 2 pm and Saturdays 10 am to 4 pm.

Alternatively, you can call the Northumberland Resilient Communities Team on: 01670 620 015 9 am – 5 pm (Mon, Wed or Friday) 9 am - 6 pm (Tue or Thur) or email at: NCT@northumberland.gov.uk.
Food Bank Support

Please answer the following questions and we will do our best to get a care package available for your to collect as soon as possible.
YOU MUST ANSWER ALL QUESTIONS. Any false or misleading information may result in us refusing you support
Name*

First NameLast Name
Phone Number*

Area CodePhone Number
Email
example@example.com
Address*

Street Address

Street Address Line 2

CityCounty

Post Code
How many are you in your household?*
How many adults?*
How many of them are children?*
How many over 65's?*
Please list the details of your household below:*
Please list all members of your household, their relationship to you and their age. If you live alone, please put N/A*
What is your current employment status?*

Full TimePart TimeUnemployedRetired
Is anyone else in your household in receipt of benefits? if so, please tell us what kind of benefits they receive. (We will ask about how much money everyone in your household receives in the next question)*
How much is your HOUSEHOLD INCOME? (£, you MUST include ALL income for everyone in your household, whether you or anyone in your household are employed, self employed or retired and in receipt of either state pension, private pension or armed forces pension or benefits)*
Do you consider yourself as disabled?*

YesNo
If you answered Yes to the above question, please tell us about your disabilities?
How much is the monthly rent? (£)*
Are you currently in receipt of any benefits? if so please specify what kind of benefit you receive and how much you receive each month;*
Is anyone else in your household employed? if so please tell us who and their monthly income;*
Support we provide

The support we provide is designed to be short term for short difficult periods. It is not a solution to a bigger problem. While we aim to support as many families and individuals as possible. We will look at how many times you have requested support from us. One of our volunteer support workers will contact you to look at other ways that we can support you or signpost you to any additional support. In order for us to help you, we expect that you will be honest about your circumstances and work with us.
If you are suffering financial hardship, please explain why you are seeking our support. Please be specific about the issues you are experiencing. (If you are struggling at the minute, please tell us how you are struggling)*
Failure to provide an answer may result in refusal to provide support
Have you requested assistance from any other food bank in the past MONTH? (We may refuse future requests if we are made aware that you have received support from other food banks at the same time as we are supporting you)*
Does anyone in your household have any special dietary requirements or allergies?*
If you answered yes, please tell us about any special dietary requirements or allergies;
Please tell us any specific items that you may need in your food parcel;*

No Special RequirementsHousehold Cleaning ProductsFemale ToiletriesMale ToiletriesToilet rollsCat FoodDog FoodBaby FoodNappies please specify size under 'Other'Other
Requests received before 5pm on a Monday will be available and delivered between 12 noon and 2pm on Tuesday or Wednesday. Requests received after 5pm on Monday will be available the following week. You may receive a telephone call from our delivery driver to confirm delivery.
If you need a bit of additional support with household costs please contact Northumberland Communities Together and ask about the Household Support Fund.

Please call the Northumberland Communities Together team on: 01670 620 015 9am – 6pm (Mon – Friday) or email at: NCT@northumberland.gov.uk.Your application will be dealt with by this team who may need to contact you for further information to support your application.
Declaration
Your privacy is important to us. The Friends of Eastwoods Park and Miners Lamp Community Cafe & Hub processes your personal data according to our Privacy Policy in compliance with the GDPR.

The Miners Lamp Community Cafe & Hub is owned and operated by the Friends of Eastwoods Park a registered charity. Registered with the Charity Commission under Reg Number 1181168.

For more information about your rights or how we store your data, please contact us at friendsofeastwoodspark@outlook.com
I hereby give my consent for the information provided on this form to be held on computer or other relevant filing systems and to be contacted by the Miners Lamp Community Cafe & Hub by email or telephone using the information I provide for the purposes set out in this form.
Signature
Date Signed

DayMonthYear
Date
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Important Please Read

Food Bank Support

YOU MUST ANSWER ALL QUESTIONS. Any false or misleading information may result in us refusing you support

Support we provide

If you need a bit of additional support with household costs please contact Northumberland Communities Together and ask about the Household Support Fund.

Declaration