Grievance Policy

A.    Purpose:

To establish a clear process to facilitate and protect the rights of individuals served.

 

B.    Grievance

Definition of Grievance: A grievance results when an individual served, parent, guardian, or advocate of the individual served disagree with the appropriateness of the service being offered. This may include, but may not be limited to, program acceptance, program placement, reduction or supervision of services and termination of services.

 

C.    Procedure

Step 1:    Talk with provider(s) about the problems you are having

Step 2:    If you feel that you cannot express your feelings to the provider(s), have another person help you (friend, parent, guardian, support coordinator).

Step 3:    If you feel your grievance is still not resolved, the matter will be turned over to the Department of Children and Families at your request within 10 days. Address and Phone #:

Agency for Persons with Disabilities

1313 Tampa Street

Tampa, Florida 33612

(813)233-4300

 

Step 4:    This grievance procedure will be reviewed on a yearly basis, or when you have questions or concerns.

I understand the steps listed above are the things I can do if I have a problem with my service provider and that I'm unable to resolve it. I have received a copy of this Grievance Procedures