Email policy: We do NOT sell your information. We utilize your email as a means of communication and to provide you with special savings promotions, coupons, and offers available only to our current clients.
Our goal is to provide you with the best possible care for your pool and/or hot tub we can only be responsible for the chemicals that we sell and service so we will only add chemicals provided by Elite Pools and Spas. Unfortunately, we cannot be responsible for chemicals purchased by the customer from another provider.
Cover removal and Vacumming includes: Pumping the water from the cover, rinse, and fold, time not to exceed 30 minutes. Automatic covers include retracting the cover and performing a light rinse. Complete cleaning and conditioning is NOT part of the cover removal, the homeowner should have the water pumped off the cover prior to the opening. Winter covers that have been screwed into a deck will incur an additional charge for removal and we cannot be responsible for damage to the cover.
Pool Vacuum includes 30 minutes and is NOT INTENDED to clear the pool. Additional vacuum time and/or cover time is pro-rated at $38.00 per 15 minutes.
NOTE* Pools must be clear to vacuum.
Homeowners are required to fill the pool: All pool owners are responsible for filling the pool to the middle of the skimmer. In-ground pools will be started on the main drain if possible. For In ground drain & acid washed pools EPS will return to start the system after the pool is filled to the proper level. Please contact the office once the pool is full. A trip charge is added to the return visit. Above Ground pool owners should fill the pool to mid-skimmer after opening, the system will be ready for you to turn on once full.
Pool Condition: Unfortunately, EPS cannot accept responsibility for the condition of the pool water at the time of opening Pools without covers or pools that were closed in an unclean state, or pools that have not been maintained may have excessive debris & poor water quality. Opening the pool DOES NOT include clearing up the pool or removing excessive debris. We would be happy to schedule additional clean up services provided at additional rates and would require a separate service date. We reserve the right to decline vacuming when visibility is limited.
Repairs: Repairs and replacement parts are not part of our opening services. We will be happy to schedule a separate service call so we can devote the proper time and attention to your pool, prices will be quoted for any repair services. Please remember that we are not responsible for winter damage to the pool or equipment.
Deposit: All opening services require a deposit prior to scheduling the opening with the balance paid in full at the opening. We do ask for a 72 hour advance notice of cancellation. Failure to notify us of a cancellation will result in forfeiture of the deposit. Homeowners who will not be present at the time of opening must have the opening balance applied to a credit card on file or the balance paid in full prior to the opening date. If a credit card is not on file and the homeowner is not present the pool will not be opened and the deposit will be forfeited.