Guarantee Claims

Order Number*

Date Received*

Date

First and Last Name*

Email Address*

ejemplo@ejemplo.com

Was Your Package Delayed?*

If Delayed, Did You Purchase Delay Insurance?*

If your package was delayed, we can only process your claim if you purchased delay insurance.

Please Provide a Brief Description of What Happened*

Including the above information will speed up claims processing and reduce back-and-forth, as we may have to request it if not provided.

Please Provide a Brief Description of Your Tank*

Including the above information will speed up claims processing and reduce back-and-forth, as we may have to request it if not provided.

You may share additional details to show that your tank is in good standing below, such as water parameters, quarantine process, acclimation box for territorial fish, etc.

Attach a CLEAR photo of the deceased item, OUTSIDE of water on a white paper towel. Please write your Order Number and Date on the paper towel...this is a REQUIREMENT. (NOTE): Photos under blue light, or inside the tank will NOT be accepted and will NOT be processed.*

If you lost multiple specimens of the same species (i.e. 5 Green Chromis), it is important to preserve ALL deceased bodies. In order to receive credit for multiple specimens, we require ALL deceased specimens to be in the same picture. We cannot process your claim if the date and order number are not hand-written on the paper towel.

Please provide a CURRENT photo or brief video of your tank, to validate that it is in good shape.*

Thank you for submitting your guarantee claim.

We will get back to you shortly, either with credit emailed to you, or a request for additional information.

Guarantee Claims will get reviewed processed by Friday of every week.

This is done in conjunction with our inventory updates, to ensure that you have plenty of livestock to order from if looking to use your credit immediately.

As always, the closer you are to an inventory update when ordering, the more likely that everything you ordered will be in stock!

To see our 15-day guarantee policy, click here.

Reef Beauties Guarantee Claim Form