Student Complaints Form

This form is part of the University’s Student Complaints Procedure. Please carefully read the Student Complaints Procedure and Student Complaints Summary before completing this form.

University staff will handle complaints with an appropriate level of confidentiality, and release information only to those who need it for the purposes of investigating or responding to it. It may be necessary to share details of complaints about students or members of staff with them, so that they can respond to any allegations made. if it is necessary to share details of your complaint this will be discussed with you.

If you want to submit a complaint at Stage 2, you must complete all of the sections in this form. Please provide as much detail as possible. The University will normally only accept a Stage 2 complaint when an informal resolution was attempted, but you remain dissatisfied; or the issues raised are complex or a more detailed investigation is required.

Welcome To The British University In Egypt

Stage 2 Formal Complaints Online Form
Personal Details
Student ID Number (BUE ID)*
Name*

First NameLast Name
Email*
example@bue.edu.eg
Faculty*
Phone Number*

Area CodePhone Number
Programme of Study*
Dates of the event(s) about which you are complaining*

MonthDayYear
Date

Stage 2: Formal Complaint
Please set out the reason(s) why the complaint is being made and specify: A). who or what is being complained about; B). the events that took place in chronological order; and C). the consequences that you believe you have suffered as a result*
Add additional sheets as necessary

N.B. Should you wish to provide additional supporting documents, please attach these to this form
Attached Documents, Please list any documents supplied in the space below and attach them to this form or include as additional attachments via email to: StudentServices@bue.edu.eg

Cancelof

Stage 1: Informal Complaint Details

Please summarise your attempts to resolve your complaint informally at Stage 1.
To whom was the initial complaint made:*
Date of meeting or discussion:*

MonthDayYear
Date
Why do you remain dissatisfied with the response to your Stage 1 complaint?*

Desired Outcome or Remedy
Please indicate the outcome you seek in making this complaint*
Declaration
I declare that to the best of my knowledge all of the information I have supplied is true, accurate and complete. I give my consent for information in this Student Complaint form and attached documents, and personal data held elsewhere within the University, to be shared with relevant members of University staff on a need-to-know basis for the purpose of investigating my complaint*

I declare
N.B. Should you require advice or assistance in completing this form, or in relation to any other aspect of the Student Complaints Procedure, please contact any of the following: The Director of the Student Services, Faculty Office, Senior Assistant Registrar within your Faculty, or BUE Student Services Staff.
Please note that your completed form will be submited The Student Services Department. Alternatively, you can email the form to StudentServices@bue.edu.eg
Please verify that you are human*
Signature*

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Welcome To The British University In Egypt