Effective Date: 01 July 2024
These Terms and Conditions ("Terms") govern the provision of services by Twins Medical Services ("the Company", "we", "us", "our") to any individual, organisation, authority, NHS Trust, NHS Foundation Trust, Integrated Care Board (ICB), local authority, private entity, or event organiser ("the Client", "you", "your"). By making a booking with Twins Medical Services, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
1. Acceptance of Terms
These Terms are deemed accepted immediately upon a booking being made, whether verbally, electronically, or in writing. No signed contract is required. These Terms override any other terms unless expressly agreed in writing by a Director of Twins Medical Services.
2. Services Provided
Services may include patient transport, ambulance services, inter-facility transfers, event medical cover, standby ambulances, medical staffing, and specialist transport services. All services are subject to availability and operational constraints.
3. Bookings and Cancellations
Bookings are only confirmed once acknowledged by Twins Medical Services. Cancellation fees may apply up to 100% depending on notice period and resources allocated.
less than 10 Days =100%
10- 14 Days =50%
15-28 Days =35%
28-59 days = 25%
60+ days = 20%,
4. Pricing and Charges
All prices are exclusive of VAT unless stated otherwise. Additional charges may apply for waiting time, delays, scope changes, or specialist requirements.
5. Invoicing and Payment Terms
All invoices are payable within thirty (30) days of the invoice date. This applies without exception to NHS Trusts, NHS Foundation Trusts, Integrated Care Boards, Local Authorities, and all publicly funded bodies. The organisation or body that makes, authorises, or requests a booking ("the Booking Party") is solely responsible for payment, regardless of internal NHS recharge arrangements or third-party involvement.Late payments will incur statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. Services may be suspended for overdue accounts.
6. Client Responsibilities
The Client must ensure accurate information, patient suitability for transport, and safe environments at pickup and destination locations.
7. Event Medical Cover
The Client is responsible for risk assessments, regulatory compliance, and provision of suitable facilities for medical staff.
8. Liability and Indemnity
Liability is limited to the value of services provided. Indirect or consequential losses are excluded.
9. Force Majeure
Neither party shall be liable for failure due to events beyond reasonable control.
10. Data Protection
All data will be handled in accordance with UK GDPR and the Data Protection Act 2018.
11. Governing Law
These Terms are governed by the laws of England and Wales.