• New Guest Intake Form

    We are so exited to meet you! We ask all potential new guests to start their experience with us by sharing some information about your hair journey up to this moment. This intake provides an effective way to analyze your hair, hair goals and hair needs to ensure we that we are able to provide the best visit possible. Our priority is to ensure that we can offer you the best fit with our team that respects your beauty budget. Please complete the form in full and we will reach out about your request within 24 hours of our operation hours.
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  • Service Re-Do & Retail Return Policy

    We strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to correct the issue within the limitations discussed during your consultation with the same stylist, as there are NO REFUNDS on services. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full store credit, for 14 days from your initial purchase. Please select below if you agree to these terms and would like to continue with your services.
  • Appointment Cancelation Policy

    We strive to offer the best customer service and experience for our clients. Your appointment time is reserved specifically  for you, so late cancellations or no shows dramatically impact our staff and other clients.In order to continue providing the best possible scheduling options to our clients, We require a 48-hour notice for penalty free cancellation of appointments. Clients can cancel appointments by our online booking system, texting the salon and speaking with our operations team, sending an email to info@therarebird.salon  or by leaving a voicemail if out of salon hours. Clients will be required to have a credit or debit card on file with their client profile account to serve as a deposit for any scheduled appointment. Clients cancelling appointments with less than a 48-hour notice will be required to pay 50% of the missed appointments menu price that will be charged to the credit or debit card on file. No show appointments will be required to pay 100% of the missed appointments menu price that will be charged to the credit or debit card on file. Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.  Additionally, if you arrive to the salon more than 15 minutes after your scheduled appointment time, you will be subject to a late client fee ranging from $11-$22 based on the individual service provider. New client appointments that are not confirmed within 48 hours are subject to cancellation at the discretion of the salon.
  • Salon Environment & Safety Policy

    Our clients safety and the environment we provide for our services is our top priority. We care about our clients and their families but unfortunately lack the space & capabilities to provide care for young children while your services are being provided. Children can not be left unattended in the reception area & guests of our clients will not be able to accompany them on the salon floor for the safety of our staff & our clients. In order to maintain the standard of our salon environment we ask that all cell phones should be placed on silent while receiving services. We ask that you please keep phone conversations to a minimum & be respectful of the clients around you. Speaker phone or audible sounds are not permitted in any area of the salon or shampoo room. If cellular communication is required & our staff are unable to continue service then appointments may be altered or rescheduled as necessary to respect the time of the following clients.
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