For the safety of our staff and guests, please review the policies below before you arrive at the park.
Old City Park Policies & Procedures
Any time you, the owner(s), bring your dog(s) to the park, your dog(s) must be on a leash and can at no point be let off their leash and you cannot let go of that leash. You, the owner(s), will be responsible for the supervision of your dog(s) health and welfare and for all of their actions. Old City Park in no way will be held responsible for the actions of your dog(s) or others dog(s). Please bring your own doggie bags and pick up after your dogs when they do their business, it is not the responsibility of Old City Park to clean up after your dog.
Payment: Payment is due upon booking this activity. Refunds will not be given for absent visitors, attendees, students or chaperones on the date of your activity.
It is preferred that all guests in your group are be pre-paid and pre-registered in order to receive the proper rate for your class, tour, field trip, or activity, but walk-ins are also accepted at this event.
Cancelation Policy: A field trip, tour, class, or activity may be canceled with a full refund up to two weeks prior to your scheduled visit. Any field trip, class, tour, or activity canceled with less than two weeks’ notice of the scheduled date will not be refunded, only rescheduled.
Reschedule Policy: If you are in need to reschedule your booking, you may do so up to one week in advance of the date booked. Upon any need to reschedule, you are allowed to do so up to two times. After rescheduling two times, your date will be locked-in and you will not be refunded.The only exception to this is weather.
Weather Cancelation: As an outdoor living history museum Old City Park is open rain or shine. If the event is canceled by Old City Park for adverse weather or other conditions beyond our control, tickets can be used for the rainy-day date.
Additional Policies and Procedures:
• Old City Park reserves the right to request a person or group of people to leave the museum without a refund.
• For lunch, you may picnic in our designated picnic area called “Nancy’s Garden.” In the event of rain, please feel free to enjoy your lunch on one of the porches of our homes or businesses. No food or closed bottle drinks are allowed inside of the buildings.
• Please keep our grounds clean by disposing of all trash in the appropriate receptacle.
• In the event of severe damage to a building, artifact, or any other Park property, the guest will be held financially responsible.
• In the event of injury, damage, and/or inaccessibility, the Ticket Office must be notified immediately.
• Remember, the park is an outdoor museum and open rain or shine.
• You are giving Old City Park permission to photograph or videotape you and your guests for publication and marketing purposes.
• For the safety of the guests and the museum’s livestock, farm animals should not be fed or petted unless supervised by museum staff.
If you refuse to comply with any of the above, you may be asked to leave the park and no refund will be given.
If you have any questions or changes to your reservation, please contact me at (214) 413-3679 or reservations@oldcityparkdallas.org. To avoid missing important communication, please add this email address to your contact list.
Regards,
Old City Park Reservations
Old City Park
1515 South Harwood Street
Dallas, Texas 75215-1273
(214) 413-3679