1. Australasia Language College (ALC) Courses
1.1 All the full-time English study courses offered by ALC are approved for international students in NSW.
1.2 Students must satisfy entry requirements for enrolment.
1.3 A student may be required to repeat the English language course if they did not complete it satisfactorily. The student will be required to pay an additional
fee for the repeat course.
1.4 The certificate of completion will not be issued unless the student satisfactorily completes the course. This requires a minimum of 80% attendance, and a minimum score of 60% overall and no less than 50% for each individual skill.
1.5 All the updates of ALC courses and policies are detailed in the international student handbook, which is available on our website and on the student notice board. It is the responsibility of students to make sure they read and understand the handbook, keep up-to-date with changes to the handbook, and request a copy of the handbook if they need one. For more course information, please refer to http://www.alcollege.edu.au/wp-content/uploads/2019/05/International-Student-Handbook-V2.3.pdf
1.6 ALC does not have articulations or provide study pathways with other registered providers.
2. Attendance
2.1 Australian government regulations state that it is a condition of a student visa that a student must attend at least 80% of classes in a course.
2.2 ALC is required to report students to the Department of Home Affairs (DHA) for unsatisfactory attendance. This happens when a student’s attendance is less than 80% and the student has received a final attendance warning letter.
2.3 ALC is required to report this information to the Department of Home Affairs (DHA), and this may result in the cancellation of the student’s visa. For more information, please refer to: http://www.alcollege.edu.au/wp- content/uploads/2019/05/S6SSS017-Attendance-Monitoring-Policy-and-Procedure-1-1.pdf
3. Enrolment and course fees
3.1 Fees must be paid in Australian dollars by bank cheque or bank draft to ALC’s bank account. ALC will not be responsible for any monies paid to agents.
3.2 ALC reserves the right to vary fees.
3.3 Enrolment and course fees do not cover the cost of accommodation, living expenses, textbooks, stationary or other equipment and administration fees.
3.4 The enrolment fee is non-refundable in any circumstances.
3.5 Airport pickup service and Accommodation arrangement fees are non-refundable after the arrangement confirmation email has been sent to the student.
3.6 Completing the enrolment application form does not guarantee a place in ALC.
3.7 ALC reserves the right to decline an application. For more information, please refer to:
http://www.alcollege.edu.au/wp-content/uploads/2019/05/S3FE001-Student-Fees-and-Refund-Procedure.pdf
4. Course duration, deferral, transfer, withdraw and extending studies
4.1 A course commences on the starting date stated on the offer letter or CoE (whichever one was issued last).
4.2 The student will be advised of the course duration prior to enrolment, if the student has participated in ALC’s Online Placement Test or other evidence of English language proficiency has been submitted during the enrolment process. Students who participated in ALC’s placement test after arrival or on their orientation day, may require more time to complete their course.
4.3 Provider Initiated Suspension or Cancellation of Enrolment. Please refer to http://www.alcollege.edu.au/wp-content/uploads/2019/05/International-Student-Handbook-V2.3.pdf and http://www.alcollege.edu.au/wp-content/uploads/2019/05/S9DSC001-Student-Deferral-Suspension-and-Cancellation-Procedure.pdf
4.3.1 ALC may suspend or cancel a student’s enrolment in case of serious misconduct, unsatisfactory course progress and/or attendance and non-payment of course fees in accordance with ALC’ Student Academic Progress and Monitoring Policy, Attendance Policy, Student Fees & Refund Procedure or the Student’s Code of Conduct.
4.3.2 Where suspension or cancellation is initiated by ALC, the student will be given 20 working days to access the Student Complaint and Appeal Procedure.
4.4 When a student wishes to change the enrolment from studies at ALC, the student must complete the Enrolment Variation Request Form and get approval from ALC. For more information, please refer to: http://www.alcollege.edu.au/wp-content/uploads/2019/05/S9DSC001-Student-Deferral-Suspension-and-Cancellation-Procedure.pdf
5. Student Privacy
5.1 ALC collects personal information from students for the purposes of processing applications and providing services to students. This information will be disclosed to staff and the student's agent where applicable.
5.2 ALC has an obligation under Commonwealth and State legislation to provide information to certain government departments.
5.3 Students have a right to access and alter their personal information.
5.4 Students are required to notify and update their contact details with ALC within 5 working days prior to or after the changes are made.
5.5 ALC has the right to all the media images taken by ALC during the student’s studies at ALC. It includes photographs, video and DVD images.
6. School Age Dependents
6.1 Should the student be accompanied by school age dependents, the student must accept responsibility for any primary or secondary school fees. The dependents are not eligible to attend government schools free of charge.
6.2 Any school age dependent of an ALC student must be enrolled and attending school during the period that the ALC student is studying at ALC.
7. ALC contact hours
7.1 ALC visiting/office hours are 9:00 AM to 5:30 PM by appointment only.
7.2 Email correspondence is made during weekdays only and not weekends and public holidays.
7.3 ALC does not take calls or reply to emails outside of office hours, weekends and public holidays.
8. Duty of Care
8.1 The scope of ALC duty of care covers meeting pastoral needs, guiding students in academic work, guiding students in play, dealing with bullying, dealing with disciplinary matters and international student matters to protect underage students to live and develop in a safe learning and living environment.
8.2 The final decision for any duty of care matter will be based on the ALC duty of care policy and procedure.
8.3 When ALC makes the final decision to expel a student there will be no refund of any fees paid.