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Dear BlackVue App User,
Your opinion matters to us.
23
Questions
START
1
Email
*
This field is required.
(Required to avoid duplicate submissions)
example@example.com
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2
Do you use a BlackVue dash cam?
*
This field is required.
YES
NO
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3
What do you use the BlackVue app for?
*
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4
Dash Cam Model(s) owned
*
This field is required.
DR970X LTE Series
DR770X LTE Series
DR970X Series
DR770X Series
DR770X Box Series
DR590X Series
DR900X Plus Series
DR750X Plus Series
DR750X LTE Plus Series
Other (please specify)
Please Select
DR970X LTE Series
DR770X LTE Series
DR970X Series
DR770X Series
DR770X Box Series
DR590X Series
DR900X Plus Series
DR750X Plus Series
DR750X LTE Plus Series
Other (please specify)
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5
Please specify your dashcam model
*
This field is required.
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6
Generally, how do you access your dash cam's videos?
*
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via Cloud
via direct Wi-Fi
via microSD card (SD card viewer)
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7
Do you use BlackVue Cloud?
YES
NO
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8
How long have you been using BlackVue Cloud?
*
This field is required.
Less than 1 month
1-6 months
6-12 months
1-2 years
More than 2 years
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9
If you use BlackVue Cloud, what plan are you currently subscribed to?
*
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Free Plan
Smart Plan
Fleet Plan
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10
What feature(s) of the Free Plan do you use the most frequently? (select all that apply)
*
This field is required.
Camera registration
Live View
Remote video playback and download
Cloud Storage
Push notifications
Two-way voice communication / Voice Call
Live GPS
Live Event Upload
Event live auto upload
Driving Reports
Event Map (Beta)
Other
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11
What feature(s) made you subscribe to Smart Plan? (select all that apply)
*
This field is required.
More cameras
More users
Roles and permissions
More cloud storage
Email notifications
Multi Live view (Viewer)
Longer GPS Tracking
Video on map
Geofence setup (Viewer)
Other
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12
What feature(s) made you subscribe to Fleet Plan? (select all that apply)
*
This field is required.
More cameras
More users
Roles and permissions
More cloud storage
Email notifications
Multi Live view (Viewer)
Longer GPS Tracking
Video on map
Geofence setup (Viewer)
Other
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13
How long have you been subscribed to Smart or Fleet Plan?
*
This field is required.
Less than 1 month
1-6 months
6-12 months
1-2 years
More than 2 years
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14
Are you satisfied with the Free Plan?
*
This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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15
What are the specific reasons for your dissatisfaction with the service/experience?
*
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16
Are you satisfied with your paid subscription?
*
This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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17
What are the specific reasons for your dissatisfaction with the service/experience?
*
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18
Do you plan to subscribe to Smart/Fleet plan?
*
This field is required.
Yes, definitely
Yes, probably
Unsure
No, probably not
No, definitely not
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19
Do you plan to continue using your Smart/Fleet Plan subscription? (select one)
*
This field is required.
Yes, definitely
Yes, probably
Unsure
No, probably not
No, definitely not
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20
Which features do you need that are not available in the Free Plan? Please specify:
*
This field is required.
More cameras
More users
Roles and permissions
More cloud storage
Email notifications
Multi Live view (Viewer)
Longer GPS Tracking
Video on map
Geofence setup (Viewer)
Other
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21
Is there a particular feature that you find difficult to use?
*
This field is required.
No
Camera registration
Direct Wi-Fi connectivity
Cloud registration
Remote video playback and download
Update firmware over the Cloud
SIM Activation
Other
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22
Is there a particular feature that you miss and would like to have available again in the BlackVue app?
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23
Is there any feature you would like to see added to the BlackVue App and/or BlackVue Cloud in the future?
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