Contact Technical Support

Contact Technical Support for Shrink Machines

Couldn't find your answer in the Help Center? Tell us what technical issue or question you have. After you click "Submit" you will receive an email confirmation with your case number and other important information.

Contact Information

Contact Name*

Company/Business Name*

Address*

Street Address

Street Address Line 2

CityState / Province

Email Address*

example@example.com

Phone Number*

Please enter a valid phone number.

Your Position*

TechnicianElectricianOther

Please describe:

Machine Information

I would prefer to:*

Type the machine information onto this formUpload a picture of the Serial Sticker (the Serial Sticker can be found on the left, right, or back side of the housing of your machine)Both

Please upload a picture of your Serial Sticker below.

Model Number (8 digit number)

Year/Anno

SERIAL/MATR. Number

Voltage

What products are you mainly packaging?*

Has the sealing blade been replaced recently?*

YesNoNot sure

Are the heating elements getting hot?*

YesNoNot sure

Is this machine sharing power with other machines or are you using an extension cord?*

YesNoNot sure

What program number does the display show?*

Please explain your issue and when it started.*

NOTE: Our advice is stricly limited to the question(s) asked and is based on the information provided to us. Minipack does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.

After you click on "Submit" you will receive an email confirmation with your case number and other important information.

Minipack America Inc. - 1832 North Glassell Street - Orange, CA 92865 USA - Phone: +1 (714) 283-4200