In consideration for the use of the rental apparel, the customer agrees as follows:
Payment:
1. Bespoke requires a 50.00 non-refundable initial payment upon reservation,
and the remainder paid at pickup.
2. Orders placed within 2 weeks of the event requires full payment.
3. There will be an additional $10.00 fee for any changes made within 14 days
of use.
4. No Formalwear will leave the premises without full payment.
5. We accept the following methods of payment: Cash, Visa, MasterCard,
American Express, and Discover. For Credit Card Payments by phone the
authorized card holder will be required to sign the rental and credit card
agreement at time of pick-up.
Non-Payment:
In the event Client’s order is forfeited due to non-payment/refusal to pay, Client remains legally responsible for payment of the remaining balance.
Pickup + Returns:
1. Pickups are recommended Wednesday prior to the event. This allows time for
any replacements if needed.
2. We require an in-store final fitting prior to use. Client's declining this fitting
assume full responsibility.
3. Client agrees to return the rental by first business day following use or pay
a $50.00 per day extended rental fee. Saturday events are to be returned the
following Monday.
4. Apparel not returned in good condition within four (4) days of use date shall be
deemed lost or stolen. We may elect at that time to charge the full retail value
of the rental apparel.
5. Client agrees that we are not responsible or liable for personal items left in the
apparel.
7. The Client further agrees that all charges assessed against the client in
connection with this rental agreement including but not limited to charges
described above for late return of, damages to, or loss of rental apparel may
be charged against the credit card account used to pay rental charges.
Cancellations:
1. Cancellations more than 14 days prior to use will result in the forfeiture of
$50.00 of the rental fee.
2. Orders canceled within 14 days of use will result in the forfeiture of $75.00 of
the rental fee.
3. No refunds of any kind are made after merchandise has been picked up.
Damage Waiver and Additional Fees:
1. A $10.00 non-refundable Damage and Handling Fee is automatically added
to each rental. The fee covers the cost of minor repairs to the rental, and
the costs associated with the inspection, quality control, and processing of
the rental.
2. If we determine that a rental is damaged beyond repair, or if a rental is not
returned, you will also be charged the full replacement cost of the item(s).
3. Use date changes within 14 days of original use(event)date will incur a $25.00
reproduction fee.
4. A credit card on file is required for all rentals and is due prior to pick-up
Right of Refusal:
Bespoke by Enoch prioritizes the rights of all people to exist in an environment free from unprofessional treatment, harassment, or bullying of any kind.
Bespoke buy Enoch expects all parties to conduct themselves in an appropriate manner by respecting the rights and feelings of others and by refraining from any behavior that might be harmful, both physically and mentally, to others.
To that extent, Bespoke by Enoch reserves the right to refuse service to any person, client or otherwise, for any reason or no reason at all, except for those reasons deemed illegal.