Phone Service Questionnaire
Please fill out all required fields to continue. If any fields are confusing, scroll back up to the help button for explanations!
Email
example@example.com
Address
What's your current number?
*
How are calls distributed
Please Select
Hunt Group (A group that rings by default)
Receptionist
All phone rings
Call Auto Respondant
How is the call transferred?
Please Select
Transferred by ext, Or Name
Placed On Hold
Holding Queue
Transferred to voicemail
what occurs when you don't answer?
Please Select
Continues ringing until answered
Continues to ring for x time until voicemail
Cascade from #to#
System answered until someone answered
Call rings until x# times until it goes to auto attendant
Time (Optional)
what plays on hold?
Please Select
Dead/Silent
Music provided by your company
Royality free music provided by Echelon
A pre-recorded script
Add music/script
Browse Files
Cancel
of
If someone calls after hours?
Please Select
Call is routed to voicemail
caller is informed to call back
Calls keeps ringing
Calls go to auto attendant
Calls go to after-hours attendant
"Call is routed to voicemail"
General Voicemail
User Extension
"User Extension Code"
4 digit code
Do you have an auto attendant?
Please Select
Yes we currently have one
Yes, but no recorded file
No, but would like one
No, we don't need this
If yes attach attach an audio file
Browse Files
Cancel
of
Do you have speed dial?
Please Select
Yes, we provide the list
No, but would like one
No. we don't need this
Do you have a directory?
Please Select
Yes, we will send the list
No. but would like one
No, we don't need this
Do you use call forwarding?
Please Select
Only after hours automatically
Yes, Only after hours is manually activated
No, we don't need this
Do you use General Voicemail?
Please Select
Yes, we receive them via email
Yes, we check it with code
No company voicemail
If "yes" enter code/email address
Do employees have individual VM?
Please Select
Yes, Each ext. has a VM
Yes, but only certain employees
No we don't need individual VM
If "yes" list those employees
Name & Number of your Answering Services (Optional)
Do you need Voicemail Transcription?
Please Select
Yes, I would like this
No, we don't need this
Do you use intercom?
Please Select
Yes, we use intercoms/page
No, but i would like to
No, i don't require that
Do you need international calling?
Please Select
Yes
No
Send message
Should be Empty: