Waiter / Waitress

Job Description

The Waiter / Waitress is responsible for providing friendly, attentive, and efficient table service while creating a welcoming dining experience for every guest. This position takes guest orders, serves food and beverages, processes payments, maintains assigned tables and service areas, and communicates with the kitchen and other team members to help ensure accurate and timely service.

The Waiter / Waitress should remain aware of guest satisfaction throughout the entire dining experience. He/She must be organized, attentive, knowledgeable about the menu, and able to manage multiple tables at the same time while maintaining a clean, safe, and professional restaurant environment.

Duties / Responsibilities

• Greet guests promptly in a friendly, welcoming, and professional manner
• Provide attentive and efficient service throughout the guest’s dining experience
• Present menus and explain menu items, specials, beverages, and available options
• Answer guest questions regarding food, ingredients, preparation, and beverages
• Become familiar with all food, liquor, beer, wine, and retail items offered by the restaurant
• Accurately take food and beverage orders
• Enter orders accurately into the point-of-sale system
• Communicate special requests, modifications, and allergy concerns clearly to the kitchen when applicable
• Use a positive and appropriate suggestive-sales approach when recommending appetizers, beverages, entrees, desserts, and other items
• Serve food and beverages promptly and accurately
• Verify that guests receive the correct food, beverages, sides, sauces, and requested items
• Ensure hot food is served hot and cold food is served cold
• Check back with guests after food is served to confirm satisfaction and address additional needs
• Monitor beverage levels and provide timely refills when appropriate
• Provide chips, salsa, condiments, napkins, and other table items as needed
• Anticipate guest needs whenever reasonably possible
• Pre-bus tables throughout the meal by removing empty dishes, glasses, and unnecessary items
• Maintain clean, organized, and presentable tables throughout service
• Clear and reset tables promptly after guests leave
• Assist with cleaning tables and surrounding areas when necessary
• Deliver food and beverages to any table when needed to support the service team
• Assist other servers with food running, refills, pre-bussing, and guest needs during busy periods
• Coordinate with the host or hostess to help maintain an efficient flow of seated guests
• Communicate with kitchen staff regarding order status, missing items, mistakes, or delays
• Communicate delays or service issues to guests professionally when necessary
• Handle guest concerns courteously and notify a manager when additional assistance is needed
• Process cash, credit card, and other approved payment transactions accurately
• Follow all restaurant cash-handling policies and procedures
• Provide accurate guest checks, receipts, and change when applicable
• Follow all procedures regarding discounts, voids, comps, and payment adjustments
• Provide responsible service of alcoholic beverages and follow all applicable age-verification procedures
• Remain aware of alcohol consumption and notify management when assistance is needed
• Organize and consolidate guest needs to provide efficient service and reduce unnecessary trips
• Manage assigned tables effectively while maintaining appropriate service standards
• Help maintain reasonable table-turn times without making guests feel rushed
• Keep assigned server stations clean, stocked, and organized
• Restock cups, napkins, straws, silverware, condiments, chips, salsa, and other service items as needed
• Complete assigned opening, closing, and side-work duties
• Sweep, wipe, clean, and maintain dining and service areas as needed
• Assist in keeping walkways and guest areas clean and free of hazards
• Look for reasonable ways to reduce waste and control restaurant costs
• Report to work on time and in proper uniform
• Maintain a professional appearance and positive attitude throughout the shift
• Follow all restaurant safety, sanitation, food-safety, and service procedures
• Perform other reasonable duties as assigned by management to support restaurant operations

Job Requirements

• Must meet applicable legal-age requirements for serving alcoholic beverages
• Must have clear written and verbal communication skills
• Must be friendly, courteous, attentive, and comfortable interacting with the public
• Must be able to communicate effectively in fluent English
• Must be able to learn and accurately explain menu items, beverages, specials, and restaurant offerings
• Must be able to accurately take and enter guest orders
• Must be comfortable using a point-of-sale system and other restaurant technology
• Must be able to responsibly handle cash and electronic payment transactions
• Must be able to organize, prioritize, and coordinate the needs of multiple tables at the same time
• Must be able to work effectively in a fast-paced restaurant environment
• Must be able to remain calm, professional, and organized during busy periods
• Must be able to work cooperatively as part of a team
• Must be able to stand and walk for extended periods
• Must be physically able to carry plates, trays, beverages, and other restaurant items when necessary
• Must be able to bend, reach, lift, wipe, sweep, clean, and perform routine restaurant duties
• Must be dependable and report to work on time
• Must maintain a professional appearance and proper uniform
• Must attend required food-safety, alcohol-service, and restaurant training when applicable
• Previous restaurant, serving, hospitality, or customer-service experience is preferred, but not required
• Any related hospitality or customer-service experience will be considered

Carry Out / To-Go

Job Description

The Carry Out / To-Go team member is responsible for providing fast, accurate, and friendly service to guests placing orders by telephone, online, or in person. This position manages the flow of takeout orders from the time an order is received until it is properly packaged, paid for, and delivered to the guest.

The Carry Out / To-Go team member must pay close attention to order accuracy, food quality, timing, and presentation while maintaining a clean and organized work area. He/She should communicate effectively with guests, kitchen staff, servers, and management to help ensure every takeout guest receives the same level of hospitality and service expected inside the restaurant.

Duties / Responsibilities

• Provide friendly, professional, and efficient service to all carryout and curbside guests
• Answer telephone calls promptly and courteously
• Accurately take food and beverage orders over the telephone
• Manage incoming online and digital orders throughout the shift
• Review every order for accuracy before it is given to the guest
• Verify that all entrees, sides, sauces, beverages, and additional items are included with each order
• Bag carryout orders neatly and correctly
• Include required chips, salsa, plasticware, napkins, cheese dips, sauces, and other requested items
• Ensure hot food remains hot and cold food remains cold
• Monitor order preparation times and communicate delays to guests when necessary
• Coordinate with kitchen staff to correct missing, inaccurate, or delayed items
• Confirm guest names and order information before releasing an order
• Deliver food and beverages to curbside guests when applicable
• Process cash, credit card, and other approved payments accurately
• Follow all restaurant cash-handling policies and procedures
• Provide guests with accurate change and receipts when applicable
• Answer guest questions regarding menu items, ingredients, available options, and restaurant services
• Become familiar with all food, beverage, alcohol, and retail items offered by the restaurant
• Make appropriate menu recommendations and use a positive, suggestive sales approach when appropriate
• Communicate special requests and order modifications clearly to the kitchen
• Handle guest concerns courteously and notify a manager when additional assistance is needed
• Keep the carryout area clean, organized, stocked, and ready for service
• Maintain adequate supplies of bags, containers, cups, lids, napkins, plasticware, condiments, and other carryout materials
• Prepare salsa containers and other approved carryout supplies for the current or upcoming shift
• Restock the carryout station as necessary throughout the shift
• Clean and sanitize counters, work surfaces, equipment, and other carryout areas
• Clean entrance doors and glass as needed, including prior to leaving at the end of the shift
• Assist with maintaining a clean and safe restaurant environment
• Look for reasonable ways to reduce waste and control restaurant costs
• Assist servers and other team members with reasonable side work during busy periods
• Assist with delivering food, beverages, chips, salsa, or other items when needed
• Assist with clearing or cleaning tables when restaurant operations require additional help
• Follow all restaurant procedures regarding alcoholic beverages and age verification when applicable
• Report to work on time and in proper uniform
• Maintain a professional appearance and positive attitude throughout the shift
• Follow all restaurant safety, sanitation, and food-safety procedures
• Perform other reasonable duties as assigned by management to support restaurant operations

Job Requirements

• Must have clear written and verbal communication skills
• Must be friendly, courteous, dependable, and comfortable interacting with the public
• Must be able to communicate effectively in fluent English
• Must be able to accurately take and enter customer orders
• Must be comfortable using a point-of-sale system, tablet, telephone, and online ordering systems
• Must be able to responsibly handle cash and electronic payment transactions
• Must be able to remain organized while managing multiple orders at the same time
• Must be able to work effectively in a fast-paced restaurant environment
• Must be able to pay close attention to order accuracy and detail
• Must be able to work cooperatively as part of a team
• Must be able to stand and walk for extended periods
• Must be physically able to carry food, beverages, bags, and other restaurant items when necessary
• Must be able to bend, reach, lift, wipe, clean, and perform routine restaurant duties
• Must be dependable and report to work on time
• Must maintain a professional appearance and proper uniform
• Must meet applicable age requirements for any duties involving alcoholic beverages
• Must attend required food-safety and restaurant training
• Previous restaurant, carryout, retail, or customer-service experience is preferred, but not required
• Any related hospitality or customer-service experience will be considered

Host / Hostess

Job Description

The Host / Hostess is often the first and last person a guest interacts with at I Heart Tacos and plays an important role in creating a welcoming dining experience. He/She is responsible for greeting guests in a friendly and professional manner, managing the restaurant waitlist, seating guests efficiently, maintaining an organized front entrance and host area, and assisting the service team as needed.

The Host / Hostess should remain aware of guest satisfaction and dining-room activity at all times. This position requires excellent customer service, communication, organization, and teamwork while maintaining a clean, safe, and welcoming environment.

Duties / Responsibilities

• Greet every guest promptly in a friendly, welcoming, and professional manner
• Thank guests as they leave the restaurant and invite them to return
• Determine party size and seating needs upon arrival
• Seat guests in an organized and efficient manner
• Provide guests with clean menus when seating them
• Use the Waitlist.me application to add, organize, and manage guests waiting to be seated
• Accurately enter guest names, party sizes, and other necessary information into the waitlist
• Monitor the dining room to determine which tables are available or will soon become available
• Communicate realistic estimated wait times to guests
• Notify guests when their table is ready in accordance with restaurant waitlist procedures
• Coordinate seating to maintain an appropriate and fair rotation among servers
• Communicate with servers and management regarding large parties, special seating requests, or unusual circumstances
• Keep the host stand and restaurant entrance clean, organized, and presentable
• Keep menus organized and in good condition throughout the shift
• Thoroughly clean and sanitize menus at the end of each shift
• Clean entrance doors and glass as needed
• Assist with keeping the lobby and waiting area clean
• Sweep the entrance, host area, and dining room when necessary
• Assist with cleaning and resetting tables when needed
• Remove dirty dishes, cups, silverware, and other items from tables as necessary
• Assist servers with carrying food to tables when needed
• Assist with delivering chips and salsa to guests
• Assist with refilling guest beverages when appropriate
• Assist with clearing plates and other table items
• Help servers and other team members with reasonable side work during busy periods
• Help maintain clean and properly stocked service areas
• Answer basic guest questions regarding the restaurant, menu, hours, and seating
• Become familiar with menu items, beverages, restaurant policies, and current promotions
• Handle guest concerns courteously and notify a manager when assistance is needed
• Be attentive to guests who are waiting and keep them informed when necessary
• Help ensure walkways, entrances, and guest areas remain clean and free of hazards
• Maintain awareness of children, elderly guests, and guests who may require seating accommodations
• Report to work on time and in proper uniform
• Maintain a professional appearance and positive attitude throughout the shift
• Follow all restaurant safety, sanitation, and food-safety procedures
• Perform other reasonable duties as assigned by management to support restaurant operations

Job Requirements

• Must have clear written and verbal communication skills
• Must be friendly, outgoing, courteous, and comfortable interacting with the public
• Must be able to communicate effectively in fluent English
• Must be able to use a tablet or mobile application, including Waitlist.me
• Must be able to remain organized while managing multiple parties and seating requests
• Must be able to work effectively in a fast-paced environment
• Must be able to work cooperatively as part of a team
• Must be able to stand and walk for extended periods
• Must be physically able to carry plates, beverages, menus, and other restaurant items when necessary
• Must be able to bend, reach, sweep, wipe tables, and perform routine cleaning duties
• Must be dependable and report to work on time
• Must maintain a professional appearance and proper uniform
• Must attend required food-safety or restaurant training
• Previous restaurant or customer-service experience is preferred, but not required
• Any related hospitality, retail, or customer-service experience will be considered

Bartender

Job Description

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages while providing friendly, attentive, and efficient service to guests. This position must maintain a clean, organized, and properly stocked bar while accurately processing orders, following responsible alcohol-service procedures, and supporting the overall flow of restaurant operations.

The Bartender should be knowledgeable about the restaurant’s margaritas, beer, wine, liquor, and other beverage offerings. He/She must be able to work quickly and accurately in a fast-paced environment while maintaining a professional attitude, monitoring guest satisfaction, and coordinating with servers, kitchen staff, and management as needed.

Duties / Responsibilities

• Greet bar guests promptly in a friendly, welcoming, and professional manner
• Provide attentive and efficient service to guests seated at the bar
• Prepare alcoholic and non-alcoholic beverages accurately and consistently
• Prepare margaritas, mixed drinks, beer, wine, and other beverages according to restaurant standards
• Become familiar with all liquor, beer, wine, margarita flavors, mixers, and beverage options offered by the restaurant
• Accurately take drink and food orders from bar guests
• Prepare beverage orders for servers and other restaurant staff in a timely manner
• Enter orders accurately into the point-of-sale system when applicable
• Follow established recipes, portion standards, and preparation procedures
• Use a positive and appropriate suggestive-sales approach when recommending drinks, appetizers, entrees, or other items
• Verify guest age and identification when required before serving alcoholic beverages
• Provide responsible service of alcoholic beverages at all times
• Monitor guest alcohol consumption and notify management when assistance is needed
• Refuse alcohol service when required by law, restaurant policy, or management direction
• Remain alert for signs of intoxication or unsafe alcohol consumption
• Serve food and beverages to bar guests promptly and accurately
• Check back with guests to confirm satisfaction and address additional needs
• Maintain clean glassware, bar tools, equipment, and work surfaces throughout the shift
• Wash, sanitize, and properly store bar tools and glassware as needed
• Keep the bar area clean, organized, and free of unnecessary clutter
• Stock liquor, beer, wine, mixers, garnishes, cups, napkins, straws, and other bar supplies
• Prepare garnishes, mixers, and other approved bar items for the current or upcoming shift
• Monitor bar inventory and communicate low-stock items to management
• Rotate and store products properly to maintain quality and reduce waste
• Follow all procedures for opening, storing, and handling alcoholic beverages
• Maintain accurate pours and follow portion-control standards
• Help reduce waste, spills, over-pouring, and unnecessary product loss
• Process cash, credit card, and other approved payment transactions accurately
• Follow all restaurant cash-handling policies and procedures
• Provide accurate guest checks, receipts, and change when applicable
• Follow restaurant procedures regarding discounts, voids, comps, and payment adjustments
• Keep bar tabs accurate and properly managed when applicable
• Communicate clearly with servers regarding drink orders, special requests, and delays
• Coordinate with kitchen staff when bar guests place food orders
• Assist servers with beverage preparation during busy periods
• Assist with delivering food and beverages when necessary
• Assist with clearing plates, glasses, and other items from bar and dining areas when needed
• Help maintain clean and safe guest walkways and service areas
• Complete assigned opening, closing, and side-work duties
• Clean and sanitize the bar at the end of the shift
• Restock the bar for the next shift when required
• Empty trash, remove empty bottles, and properly dispose of waste as needed
• Report spills, broken glass, equipment problems, or safety concerns promptly
• Report to work on time and in proper uniform
• Maintain a professional appearance and positive attitude throughout the shift
• Follow all restaurant safety, sanitation, food-safety, and alcohol-service procedures
• Perform other reasonable duties as assigned by management to support restaurant operations

Job Requirements

• Must meet all applicable legal-age requirements for preparing and serving alcoholic beverages
• Must have clear written and verbal communication skills
• Must be friendly, courteous, attentive, and comfortable interacting with the public
• Must be able to communicate effectively in fluent English
• Must be able to learn and accurately prepare the restaurant’s beverage recipes
• Must be knowledgeable about or willing to learn liquor, beer, wine, margaritas, and mixed drinks
• Must be able to verify identification and follow responsible alcohol-service procedures
• Must be comfortable using a point-of-sale system and other restaurant technology
• Must be able to responsibly handle cash and electronic payment transactions
• Must be able to manage multiple drink orders and guest needs at the same time
• Must be able to work quickly and accurately in a fast-paced restaurant environment
• Must be able to remain calm, professional, and organized during busy periods
• Must be able to work cooperatively as part of a team
• Must be able to stand and walk for extended periods
• Must be physically able to carry beverage trays, glassware, bottles, ice, and other restaurant items when necessary
• Must be able to bend, reach, lift, wipe, clean, and perform routine bar duties
• Must be dependable and report to work on time
• Must maintain a professional appearance and proper uniform
• Must attend required food-safety, alcohol-service, and restaurant training
• Previous bartending, serving, restaurant, hospitality, or customer-service experience is preferred, but not required
• Any related hospitality or customer-service experience will be considered

Cashier

Job Description

The Cashier is responsible for accurately processing guest payments, maintaining organized cash and payment records, assisting guests at the front counter, and helping oversee certain end-of-shift procedures. This position plays an important role in ensuring that transactions are handled correctly, tipped employees receive their appropriate tip payouts, and required closing tasks are completed before employees leave for the day.

The Cashier must be dependable, detail-oriented, professional, and able to communicate effectively with guests and team members. He/She should remain aware of restaurant operations, assist with customer service when needed, and work closely with management, servers, bartenders, and Carry Out / To-Go employees to help ensure an organized and efficient shift.

Duties / Responsibilities

• Greet guests in a friendly, courteous, and professional manner
• Provide accurate and efficient service at the cash register and front counter
• Process cash, credit card, gift card, and other approved payment transactions accurately
• Provide guests with accurate change and receipts when applicable
• Follow all restaurant cash-handling policies and procedures
• Maintain accountability for assigned cash drawers throughout the shift
• Count and verify cash drawers according to restaurant procedures
• Immediately report cash shortages, overages, transaction errors, or suspicious activity to management
• Follow restaurant procedures regarding refunds, voids, discounts, comps, and payment adjustments
• Assist guests with basic questions regarding menu items, restaurant services, gift cards, hours, and ordering procedures
• Answer telephone calls when necessary and direct calls appropriately
• Assist with entering or locating guest orders when necessary
• Assist Carry Out / To-Go employees with locating, organizing, or distributing orders during busy periods
• Confirm guest names and order information before releasing carryout orders when assisting at the front counter
• Help ensure the cashier and front-counter areas remain clean, organized, stocked, and presentable
• Maintain adequate supplies of receipt paper, bags, pens, gift cards, and other front-counter materials
• Clean and sanitize the register area, counters, equipment, and surrounding work surfaces as needed
• Keep the restaurant entrance and front-counter area free of unnecessary clutter
• Assist with cleaning entrance doors and glass when necessary
• Assist other team members with reasonable restaurant duties during busy periods
• Communicate professionally with servers, bartenders, Carry Out / To-Go employees, kitchen staff, and management
• Notify management of guest concerns, payment disputes, or unusual situations requiring additional assistance
• Review the Carry Out / To-Go employee's assigned closing duties before that employee completes his or her shift
• Verify that required Carry Out / To-Go closing tasks have been completed, including cleaning, stocking, preparation, organization, and other assigned side work
• Notify the Carry Out / To-Go employee of any incomplete assigned tasks that must be completed before leaving
• Notify management when required closing duties remain incomplete or when assistance is needed
• Do not approve or confirm completion of closing duties without reasonably verifying that the assigned work has been completed
• Assist with end-of-shift procedures for tipped employees as assigned by management
• Calculate, verify, organize, and distribute tip payouts to eligible tipped staff according to restaurant policy and applicable requirements
• Distribute approved tip payouts to waiters, waitresses, Carry Out / To-Go employees, bartenders, and other eligible tipped staff as applicable
• Verify tip payout amounts before distributing funds
• Maintain accurate records of tip payouts when required
• Immediately report discrepancies involving tips, payments, or cash to management
• Protect employee tip information and other financial information from unnecessary disclosure
• Complete assigned opening, closing, and side-work duties
• Assist with preparing the front counter and register area for the next shift
• Help maintain a clean and safe restaurant environment
• Report spills, hazards, equipment problems, or safety concerns promptly
• Report to work on time and in proper uniform
• Maintain a professional appearance and positive attitude throughout the shift
• Follow all restaurant safety, sanitation, food-safety, and payment-security procedures
• Perform other reasonable duties as assigned by management to support restaurant operations

Job Requirements

• Must have clear written and verbal communication skills
• Must be friendly, courteous, dependable, and comfortable interacting with the public
• Must be able to communicate effectively in fluent English
• Must demonstrate strong attention to detail and accuracy
• Must be able to perform basic arithmetic accurately
• Must be comfortable using a point-of-sale system, cash register, tablet, and other restaurant technology
• Must be able to responsibly handle cash, credit card transactions, and other forms of payment
• Must be able to accurately count and verify cash and tip payout amounts
• Must be able to follow restaurant procedures regarding tip payouts and financial records
• Must be able to review assigned employee closing tasks and communicate incomplete duties professionally
• Must be able to remain organized while handling multiple transactions and responsibilities
• Must be able to work effectively in a fast-paced restaurant environment
• Must be able to remain calm and professional when handling payment questions or guest concerns
• Must be able to work cooperatively as part of a team
• Must be trustworthy and able to handle confidential financial information responsibly
• Must be able to stand and walk for extended periods
• Must be able to bend, reach, lift, wipe, clean, and perform routine restaurant duties
• Must be dependable and report to work on time
• Must maintain a professional appearance and proper uniform
• Must attend required food-safety, cash-handling, and restaurant training
• Previous cashier, restaurant, retail, hospitality, or customer-service experience is preferred, but not required
• Any related cash-handling or customer-service experience will be considered