Lilyfield’s wants to ensure that all clients are ensured fair consideration of complaints made by clients, including children, and guarantee a quick resolution to any complaint. You have a right to file a grievance, receive written response to your grievance and to appeal if you are not satisfied with the response you get. You have a right to report allegations of abuse, neglect, and mistreatment. If anyone attempts to deny you these rights or causes you problems in filing a grievance, contact your Grievance Coordinator immediately.
Who May File a Grievance:
Any client receiving services through Lilyfield’s Empower Program or any person interested in this client’s welfare. (This could be your parent/guardian, foster parent, mentor, or attorney)
What Complaints Are Considered:
The complaint may be about any policy, rule, decision, behavior, and action or condition made or permitted by Lilyfield employees.
How to File a Grievance:
Write your complaint down and include how you wish to resolve this problem. If you are unable to write, then your worker will help you write out your complaint. You have 30 working days from the date of your complaint to file your grievance. If your complaint is against a Lilyfield employee, you may wish to contact the Empower Coordinator or Director of Lilyfield for help with the complaint.
What Happens Next:
You will receive a written response within 10 working days after turning in your grievance. The Grievance Coordinator will meet with you to discuss the response to your grievance. If you are unhappy with their response, you may ask for a second level review of your complaint.
Should you wish more information about your right to file a grievance and the procedures involved, please contact Tiffany Hooper at the following telephone number: (405) 216-5240.