Written Acknowledgement (within 5 business days)
☐ Written acknowledgement has been given to the complainant
Initial Meeting: (within 10 business days)
☐ Complaint raised
☐ Initial meeting held to discuss with all parties involved in the complaint, in order to find a solution agreeable to all parties.
☐ Solution found and remedied (Please continue to Appeal Outcomes section)
Further investigation required: (within 60 calendar days)
☐ Referral to RTO Manager or nominated person.
☐ Referred to a third party/panel
☐ Referral to other services (i.e. counseling services or LLN)
☐ Referred to National Training Complaints Hotline
☐ Referral to government body (i.e. police, hospital)
☐ Referral to funding body (i.e. DET, VTG)
The RTO is responsible for acting upon the subject of any complaint/appeal found to be substantiated.A student will be advised of the outcome of this consultation process within 15 business days of the dispute being lodged