Customer Concern Form

  • Customer Concern Form

  • 1. Your Details

  • Format: (000) 000-0000.
  • DATE
     / /

  • 2. Product Details

  • HAS THE PRODUCT BEEN USED?*
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  • 3. Description of Concern

  • DESCRIBE YOUR CONCERN*
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  • 4. Pictures/Videos are needed if concern B, C, D or E is selected at point 3 above

    (In any case of a product quality failure please add several pictures of the product itself where the issue is visible and also several pictures of the environment where the product was installed picture of the full cluster, the milking place, the wash trays, the parking brackets and parking position of the cluster, etc.) – the more precise first-hand information we receive, the easier it will be to follow up.
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  • Additional quality questions

    (Only for used defective products)
  • DATE PRODUCT WAS INSTALLED ON FARM*
     / /

  • 5. Request

  • Final action will be confirmed after having carried out our internal control

  • 6. Returns

    Please wait for the confirmation from your customer service representative before any effective return. They will inform in advance of any inspection cost and send official authorization as well as proper return address.
  • WILL ANY PARTS BE RETURNED?*
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  • Should be Empty: