This Service Agreement is for {participantsName}, a participant in the National Disability Insurance Scheme, and is made between:
{participantsName}/{mainCaregiver},
and
ND Networking
(Service Provider)
This service agreement commences on {commencementDate} and ends 12 months from this date.
The participant and the service provider agree that this agreement is made according to the rules & the goals of the National Disability Insurance Scheme (NDIS).
{participantsName}/{mainCaregiver}, agrees to:
- treat ND Networking with courtesy and respect
- to inform the ND Networking how they wish to be supported
- talk to ND Networking if there are any concerns about the supports being provided
- give ND Networking a minimum of 24 hours’ notice if cannot make a scheduled appointment; and if the notice is not provided, the cancellation policy will apply (see 'Cancellations' below for more information)
- give ND Networking the required notice to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)
- let ND Networking know immediately if the NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS
- provide a healthy and safe working environment for during home visits
- the understanding that all statements made by ND Networking are advisory in nature and the final decision on any course of action rests with the participant and caregiver
- accounts are paid within fourteen (14) days of the date shown on the Tax Invoice
- Give permission to ND Networking to share {participantsName} first name to other participants for communication purposes.
The service provider agrees to:
- communicate openly and honestly in a timely manner
- treat {participantsName}/{mainCaregiver} with courtesy and respect
- consult with {participantsName}/{mainCaregiver} on decisions about how supports are provided
- have professional indemnity insurance, a copy of insurance can be viewed upon request
- give information about managing any complaints or disagreements and details of the provider’s cancellation policy (supplied in this contract)
- listen to {participantsName}/{mainCaregiver}’s feedback and resolve problems quickly
- give a minimum of 24 hours notice if the provider has to change a scheduled appointment to provide supports (see 'Cancellations' below for more information).
- give the required notice if the provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)
- protect {participantsName}/{mainCaregiver}’s privacy and confidential information
- provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to {participantsName}/{mainCaregiver}
- issue regular invoices and statements of the supports
- Do NDIS reports upon request
Changes to this Service Agreement
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the parties.
Cancelling a Session
If {participantsName}/{mainCaregiver} is unable to attend they will notify ND Networking by:
Phone or SMS: 04012391516
Email: admin@ndnetworking.au
- If {participantsName}/{mainCaregiver} cancels their booking and provides 48 hours notice, ND Networking will reschedule the session to an agreed time.
- In the instance {participantsName}/{mainCaregiver} does not give 48 hours notice, it will incur a full fee.
- If no notice is given and {participantsName}/{mainCaregiver} does not show up for two sessions, ND Networking may cancel this contract.
- If ND Networking is unable to provide services due to exceptional circumstances, less than 48 hours prior to the session, ND Networking will notify by phone and/or email and/or SMS and reschedule the session to an agreed time.
- Where possible, ND Networking will provide with maximum notice if there are any upcoming known disruptions to sessions.
Ending this Service Agreement
Should either party wish to end this Service Agreement they must give 1-week notice.
If either party seriously breaches this Service Agreement the requirement of notice will be waived.
Feedback, complaints and disputes
If {participantsName}/{mainCaregiver} wishes to provide feedback, they can contact Hayden Ribbons(Owner) by email hayden@ndnetworking.au
If the participant is not satisfied or does not want to talk to ND Networking, the participant can contact the NDIS Commission by:
Phoning 1800 035 544 (free call from landlines)
or TTY 133 677 Interpreters can be arranged
National Relay Service
( http://www.relayservice.gov.au/ ) and ask for 1800 035 544
Completing a complaint contact form: ( https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF )
Goods and Services Tax (GST)
For the purposes of GST legislation, the Parties confirm that:
- a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act;
- {participantsName}/{mainCaregiver}’s NDIS plan is expected to remain in effect during the period the supports are provided; and
- {participantsName}/{mainCaregiver} will immediately notify the provider if the participant’s NDIS Plan is replaced by a new plan or the participant stops being a participant in the NDIS.