Important: In order to process a damage claim, the damage must be reported within the first week of delivery. Unfortunately, damage claims can not be processed if not reported within the time frame required.
Occasionally, superficial chips and slight minor damage may occur during the transportation of custom frames. These can typically be touched up with matching finish repair material that we can send out to you at no cost and do not require a damage claim form submission. For requested touch up material, simply email us with the request and a photo of the minor damage to sales@customframesolutions.com.
For a Damage Claim Form to be able to be processed, the following requirements must be met...
- Notification of damage must be made within a week of delivery date
- Damage must be caused by transit
- Required photos of the damaged item(s), packaging, and shipping label must be provided
- Damaged items and packaging must be retained for UPS/FedEx/USPS inspection
- Damaged items must be returned using the pre-paid return label we provide
- Replacement of any damaged item will be for exactly the same style and dimensions ordered and delivered