Thank you for sharing your experience about working with the Environment Centre (tEC). Your answers will be completely anonymous.
Why did you initially contact the Environment Centre (tEC)? This could be a brief explanation of your situation before you received help.
Understanding your situation
When you first contact us, a phone adviser will ask you for details about your unique situation so they can refer you to a specialist energy adviser. Please tell us about your experience with your phone adviser.
How friendly was your phone adviser?
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How helpful was your phone adviser?
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How knowledgeable was your phone adviser?
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Is there anything you'd like to add about your experience with your phone adviser?
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Specialist advice
Depending on your individual situation, your phone adviser might have referred you to a specialist energy adviser.
Did your phone adviser refer you to one of the following project teams?
Southampton Healthy Homes
Hitting the Cold Spots (Hampshire)
Switched On Portsmouth
Not sure / too early to know
Not required
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What did your Southampton Healthy Homes energy adviser help you with?
Resolving an issue with my energy supplier/s
Applying for discounts on my energy bills
Arranging home improvements, for example loft insulation, a new boiler or solar panels
Tips for saving energy at home
Accessing support from other organisations, for example Citizens Advice
Other
How helpful did you find your adviser?
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What impact has our service had on you/your household?
Things have improved a lot
Things have improved a bit
There has been no change
Things have got worse
If any changes have been made to your home (for example, a new boiler), or your energy bills (for example, a new tariff), would this have happened without the support of your adviser?
Yes
No
Not sure
Not applicable
How would you describe the service provided by your adviser?
How would you describe any changes to your health and wellbeing following your involvement with Southampton Healthy Homes?
Overall, how satisfied are you with the Southampton Healthy Homes service?
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How useful was the advice given by your Hitting the Cold Spots adviser?
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Is there anything that would have made the advice more useful and relevant?
How knowledgeable were the staff who supported you?
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How well informed were you throughout the process?
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Has your household income increased as a result of using this service?
Yes
No
Not sure
Have your energy costs reduced as a result of using this service?
Yes
No
Not sure
Do you now find it easier to heat your home and/or hot water?
Yes
No
Not sure
Not applicable
Is this because:
Your heating/hot water was broken before
The heating/hot water controls are improved
You have a new system that better suits your needs
Other
As a result of using the Hitting the Cold Spots service, have any health conditions suffered by you or your family:
Improved
Stayed the same
Worsened
Why do you think this is?
As a result of using the Hitting the Cold Spots service, has the mental health and wellbeing of you and/or your family:
Improved
Stayed the same
Worsened
Why do you think this is?
If you are able to, please complete the following sentence: If I hadn't used the Hitting the Cold Spots service...
Overall, how satisfied are you with the Hitting the Cold Spots service?
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What did your Switched On Portsmouth energy adviser help you with?
Resolving an issue with my energy supplier/s
Repairing or replacing my boiler
Arranging home improvements, for example loft insulation, a new boiler or solar panels
Save money on my energy bills
Tips for saving energy at home
As a result of working with us, have any health conditions (physical or mental), suffered by you and/or your family changed?
They've improved
Stayed the same
They've got worse
Not applicable
We'd love to know how our work has impacted your life. How has your situation changed since working with the Environment Centre (tEC)?
Overall, how satisfied are you with the Switched On Portsmouth service?
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What did your energy adviser help you with?
Resolving an issue with my energy supplier/s
Applying for discounts on my energy bills
Arranging home improvements, for example loft insulation, a new boiler or solar panels
Emergency heating
Tips for saving energy at home
Accessing support from other organisations, for example Citizens Advice
As a result of working with us, have any health conditions (physical or mental), suffered by you and/or your family changed?
They've improved
They've stayed the same
They've got worse
Not applicable
We'd love to know how our work has impacted your life. How has your situation changed since working with the Environment Centre (tEC)?
Overall, how satisfied are you with the service provided by the Environment Centre (tEC)?
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Is there anything else you'd like to share with us about your experience working with the Environment Centre (tEC)?
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