2024 Cookie Program Volunteer Survey
We would be grateful for your feedback and input as we begin planning for the 2024 Cookie Program. Please take a few moments to complete this survey related to the 2023 Cookie Program.
How long have you participated as a Cookie Program Volunteer?
This was my first year
This was my second year
3-4 years
5+ years
Please select your Service Unit from the drop down:
Please Select
ABC Hills
Aberdeen
Armour/Platte
Barnes County
Bottineau
Bowdle/Ipswich
Brandon
Britton
Brookings County
Buffalo Gap
Cedar Butte
Chamberlain
Clark
Clay Country Trailblazers
Crookston
Dakota Sunrise
Dakota Territory
Devils Lake
Dickinson
East Grand Forks
Ellsworth
Faulkton
Fergus Falls
Grafton County
Grand Trails
Gregory/Winner
Harding/Perkins
Heart of the Dakotas
Hilltop
Huron
Jamestown
Kittson/Hallock
Lake/Moody County
Lisbon/Gwinner
Lyon County
Meadow Lark
Mercer
Milbank
Min-Dak
Minot AFB
Minto
Mitchell
Mobridge
Moorhead/Sabin
Red River Valley
Northern Hills
Northern Lakes
Oaks/Lamoure
Onida/Blunt
Outer Limits
Pierre
Prairie Rose
Quarry
Red Lake Falls
Redfield
Rivers Edge
Roseau County
Rushmore
Sakakawea
Sheyenne
Sisseton
Thief River Falls
Wagner
Watertown
Webster
My primary role for the 2023 Cookie Season was as a:
Troop Cookie Coordinator
Troop Volunteer
Service Unit Cookie Manager
Independently Registered Girl Caregiver
Other
What is the age level of the troop(s) that you volunteer with? (Check all that apply)
Daisy
Brownie
Junior
Cadette
Senior
Ambassador
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Preparedness
Based upon your experience, please indicate how true the following statements are. A ranking of ONE indicates that the statement absolutely does not represent your experience; it is not at all true. A ranking of FIVE indicates that the statement fully represents your experience; it is absolutely true.
I fully understood my role and responsibilities upon the start of the 2023 Cookie Program.
1
2
3
4
5
Not at all true
Absolutely true!
1 is Not at all true, 5 is Absolutely true!
I had a clear understanding of all aspects of the Cookie Program and felt confident beginning the season.
1
2
3
4
5
Not at all true
Absolutely true!
1 is Not at all true, 5 is Absolutely true!
I had all required materials/knowledge in advance of the start of the Cookie Program.
1
2
3
4
5
Not at all true
Absolutely true!
1 is Not at all true, 5 is Absolutely true!
I knew where to go to find resources and answers related to the Cookie Program.
1
2
3
4
5
Not at all true
Absolutely true!
1 is Not at all true, 5 is Absolutely true!
I felt prepared to train and support families (or other volunteers) on the Cookie Program.
1
2
3
4
5
Not at all true
Absolutely true!
1 is Not at all true, 5 is Absolutely true!
Tell us more about your experience with PREPAREDNESS for your role as a volunteer in the 2023 Cookie Program. What worked well, was a challenge and/or you would like to see changed or done differently? What would have helped you (or do you believe would help others) feel more prepared for their volunteer role in the Cookie Program?
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Rewards
Please share your feedback as it relates to rewards for the 2023 Cookie Program.
Rewards: Tell us about your experience related to rewards (please attempt to base your response on what you've heard from troops, girls and families vs. exclusively a personal opinion).
Fantastic!
Pretty Good
They were fine
Eh. Could be better
Super Disappointed
Overall thoughts
Variety of Reward Type
Age-range Appropriate (encouraged sales from girl level)
Value of reward(s) per level
Rewards incentivized girls to sell
Tell us more about Rewards. What worked well, was a challenge and/or you would like to see changed? (This response can be based upon feedback received and/or your own personal experience and thoughts).
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Communication
Please share your experience as it relates to communication throughout the 2023 Cookie Program.
Please tell us which of the following forms of communication you used to learn about the Cookie Program, gather information, find answers to questions or receive guidance through the 2023 Cookie Program. (Check all that apply).
In-person meetings/conversation
GSDH Website; Cookie Resources Page
gsLearn Courses
Live, virtual trainings or chats put on by council
Member Services
Email to Service Unit Cookie Manager
Phone call with my Service Unit Cookie Manager
Texting with my Service Unit Cookie Manager
Other volunteers (reached out to other leaders or SU volunteers)
Facebook: Service Unit Cookie Manager Page
Facebook: Service Unit Page
Facebook: Member Connect Page
Council Staff: Troop Engagement Specialist, Member Experience, or Membership Team
Email to Product Program team
Of those selected above, which TWO did you come to RELY UPON THE MOST. And, for each of the TWO, please indicate why those were relied upon the most.
Tell us more about Communication. What worked well, was a challenge, and/or you would like to see changed?
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Technology
Did you personally login to eBudde and/or Digital Cookie for the purpose of managing a troop or service unit's cookie program?
YES
NO
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Technology
For those who logged in and used eBudde and/or Digital Cookie, please provide your feedback on the following questions.
When thinking about your usage of eBudde, select which option best describes how you documented transactions:
In real time as they happened
Once each day
Once each week
Just a few times during the program
Once at the end of the program
I did not use eBudde for record-keeping
Thinking about your response above, please share with us how you decided upon the frequency of eBudde usage.
What additional information or details about the FUNCTIONALITIES and USES of eBudde and/or Digital Cookie would have been helpful to know/understand in advance of the program? (Consider questions you had yourself or heard from families and what would have been good to know going into the program).
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Cookie Cupboards
Did you serve as a Cookie Cupboard Manager?
Yes
No
For non-Cupboard Managers: Did you use a Cookie Cupboard during the 2023 Cookie Program?
Yes
No
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For Cookie Cupboard Managers
For those who served as a Cupboard Manager, please provide feedback on the following questions:
Please share with us what worked well in your role as a Cupboard Manager.
What were some of your most significant pain points as a Cupboard Manager? And, what recommendations do you have to alleviate them?
*
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Cookie Cupboard Users
For those who used a Cookie Cupboard in the 2023 Cookie Season, please provide your feedback on the following questions
How many times did your troop use the Cookie Cupboard in the 2023 Cookie Season?
1-3 times
4-6 times
7-9 times
10+ times
Did your troop place an Initial Order?
Yes
No
Please select the statements below that apply to you/your troop regarding Cupboards (select all that apply):
Cupboard location was easy to access; within 30 minutes.
Cupboard hours were frequent enough and convenient enough for my schedule.
I would consider hosting a Cupboard location to increase convenience and decrease distance for troops in my area.
I felt challenged by the cupboard location and/or the hours (please describe your experience in the next field).
Tell us more about Cookie Cupboards. What worked well, was a challenge, and/or you would like to see changed?
*
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Cookie Booth Participation
Did your troop participate in any Cookie Booths during the 2023 Cookie Season?
Yes
No
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Cookie Booths
Approximately how many total booths (council or troop-scheduled) did your troop participate in throughout the 2023 Cookie Season?
1-4
5-9
10-14
15+
Tell us a bit about how your troop decides upon booth participation and manages booth logistics. (This may include who/how/when decisions are made on holding booths and how many, how adults/girl scheduling works, etc.)
Our troop (select one):
Relies upon and exclusively utilizes council-scheduled booth locations.
Prefers to source all of our own booth locations.
Would like a combination of council- and troop-scheduled locations (e.g. council schedule the "big box"/national store locations and troops schedule local community locations).
Tell us more about Cookie Booths. What worked well, was a challenge, and/or you would like to see changed?
*
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Booth Non-Participation
Please share with us why your troop did not participate in any Cookie Booths.
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Summary/Overall Experience
Please share what you enjoy/appreciate the most about being a Cookie Program volunteer:
*
What do you consider to be THE biggest pain point as a Cookie Program volunteer?
*
What would make your role as a Cookie Program volunteer easier and/or more satisfying?
*
Any additional thoughts?
If you are comfortable with us reaching out to discuss anything in the survey in greater detail, please list your name and contact information.
Name/Phone Number
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