3. CANCELLATION AND PAYMENT POLICIES
We value your time as our patient. We hope that you will also value the time of our therapists by calling, texting, or emailing our office if there is a reason that you are unable to keep your appointment. Cancellations are requested within 24 hours of your appointment. If you fail to come to your appointments, the following policy is enforced:
• First No-Show/late cancellation: You will receive a phone call or text informing you that you missed the scheduled appointment.
• Second No-Show/late cancellation: You will receive notification that two (2) appointments have now been missed without notifying the office within the appropriate time frame and you will be charged a $25.00 fee.
• Third No-Show/late cancellation: You will receive notification regarding your no-show history and you will be charged the full individual appointment self-pay rate.
Excessive last-minute cancellations will be subject to a $25.00 fee per appointment cancellation not received 24 hours in advance. Last-minute cancellations less than 6 hours in advance may subject to the full appointment fee.
Patients with an insurance co-payment are expected to pay the co-pay at the time of service.
Patients opting for self-pay may pay at the time of service, purchase a discounted pre-paid package, or pay for multiple visits in one bill that will be issued in the billing cycle after the time of service. Payment is expected within 30 days of the end of the billing cycle. Late payments are subject to a 5% late fee each month they are late. Financial aid and payment plans are available upon request.