All of our cakes are home produced.
Our Guarantee
At LEH Bakery we are proud and appreciative of your business and that you have chosen us to satisfy your sweet cravings. Whether it is for a special event or for a rainy day spent on the couch, we will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Allergy Disclaimer
Our products are manufactured in a home kitchen. While we do our best to accommodate and thoroughly sanitize our baking elements and surfaces, please know that cross-contamination might be possible.
Refund Policy
LEH Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will LEH Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of LEH Bakery. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made LEH Bakery will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of LEH Bakery.
LEH Bakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
A deposit of 50% is required to consider this an order. The remaining balance is due three (3) business days prior to the “need by” date. Any changes to this order must be made no later than ten (10) business days prior to the “need by” date. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.
Deposit refund will be as follows:
- 100% refundable if cancelled ten (10) or more days prior to the “need by” date.
- 50% refundable if cancelled between ten (10) and five (5) days prior to the “need by” date.
- Non-refundable if cancelled less than five five (5) days prior to the “need by” date.
If full payment is not received the due date, the order may be cancelled.
Delivery Terms
Delivery will have a surcharge of $45, unless the order is over $500. The delivery time will be confirmed two (2) business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — LEH Bakery cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery, a re-delivery fee of $50, will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.