Return Claim Form

Return Claim Form
Customer Name*
Customer PO# or COE Sales Order#*
Email*
example@example.com
Phone Number
Please enter a valid phone number.
Would you like us to add to or update the email(s) we have on file to receive shipping notifications for your receiving contacts?

Add email(s)Update existing email(s)
What emails would you like to add for receiving contacts?
What emails would you like to update for receiving contacts?
Customer Service Rep
COE Customer Service Rep

Claim Information
Type of Claim*

Product DamagePulling ErrorCustomer Service ErrorMissing ProductCustomer Order ErrorCanceled by CustomerOther
MFG PO# / MFG Date (not customer po# this is factory printed # on Box)*
Product Damage
- Must be reported within COE policy guidelines.
- Pictures/video of damage with description of issue prior to install/assembly.
- Manufacturer Date Code & PO#. Click here for example(s).
- Seats/chairs require a picture of the label located under the seat. Click here for example(s).
- Additional information/pictures may be requested.
Do not dispose of product or packaging during claims process.
If we offered a discount, would you be interested in keeping the item as-is? If yes, we will follow up to discuss.*

YesNo
Pulling Error
- Picture of boxes/product received showing incorrect SKU.
- List item(s) ordered vs item(s) received.
Customer Service Error
- List item(s) ordered vs item(s) received.
- Picture(s) of boxes/product received.
Missing Product
- Provide a copy of the packing slip, showing product was signed for short.
- List missing item(s) & quantity.
Customer Order Error
- Product must be in original packaging, unassembled & undamaged.
- Review COE Policy for standard restocking fees.
Canceled by Customer
- Product must be in original packaging, unassembled & undamaged.
- Review COE Policy for standard restocking fees.
Other
- Explain what the issue is and the reason for reason for return.
- Review COE Policy for standard restocking fees.
Do not dispose of product or packaging during the claim process.
Was there visible box damage?
Box Damage Upload

Cancelof
Pulling Error Details
Reason for Cancellation
SKU Ordered*
Quantity*
SKU Received*
Quantity*
Was the packing slip (POD) signed for short or damaged at time of delivery?*
Was the error noted on the packing slip (POD) at time of delivery?*
POD Upload

Cancelof
Do you have the original product packaging?*
Additional Comments
Please explain in detail the reason for return.
To help us improve, is there anything COE could have done differently to avoid cancellation?
Explain what the issue is and the reason for return.
Picture/File Upload

Upload any pictures or videos relevant to the return.
Cancelof
Is the product ready for pickup?
Is a call ahead required?
Contact Name
Contact Phone Number
Please enter a valid phone number.
Should be Empty:

Return Claim Form

Claim Information