• Customer Satisfaction Survey

    Customer Satisfaction Survey

    QMSF-0051

  • Dear valued customer,

    Our goal at TECO Technology is to provide quality products and services to our valued customers with 100% customer satisfaction. In our efforts to continually improve our customer support and service, we would like to ask you to take a moment of your time to complete this survey and let us know how we are doing.

    All surveys are strictly confidential and will not be used for any other purpose than internally by TECO Technology to improve our support and service to you. Thank you.

    Sincerely, TECO Technology Management

  • Survey completed by:

  • Date
     / /

  • Please rate the following on a scale of 1-5, using the following as a guide.

    5 = Outstanding -Performance is consistently outstanding

    4 = Exceeds Expectation -Performance is consistently above expectation

    3 = Meets Expectation -Performance meets the high standard expected

    2 = Below Expectation -Performance represents the minimum acceptable

    1 = Unsatisfactory -Performance is inadequate

     

  • SECTION 1: CUSTOMER SERVICE

  • How timely have you found TECO's response to RFQ's to be?
  • Please rate the completeness and accuracy of the RFQ submission?
  • Ease of placing purchase orders?
  • Promptness of purchase order receipt confirmation?
  • TECO's responsiveness to handling your company's urgent situations?
  • Overall, how would you rate TECO's RFQ and purchase order handling?
  • Does TECO quote accurate ship dates?
  • Did TECO contact you to verify order deliveries match quoted date?

  • SECTION 2: TECHNICAL SUPPORT

  • Did you utilize our Technical Support team and if so, were your questions answered to your satisfaction?
  • Did you require drawings and or models and if so, did you receive the required drawings or models to complete your tasks?

  • SECTION 3: OUTSIDE SALES

  • Did you work with a TECO Outside Sales Person and if so, did the Outside Sales Person add value ?
  • Did the Outside Sales Person conduct an on site visit, and if so, were they knowledgeable and helpful?

  • SECTION 4: DELIVERY

  • Does TECO deliver an order in accordance to the purchase order?
  • Are required on-time delivery dates met to satisfaction?
  • How would you rate TECO's ability to pull-in/expedite orders?
  • Please rate TECO's packaging and labeling standards?
  • How accurate have you found packing slips and invoicing to be?

  • SECTION 5: QUALITY

  • Do the products delivered meet your quality expectations?
  • When quality issues arise, how responsive is TECO to resolve the problem?
  • On an overall basis, are quality requirements met to satisfaction?

  • SECTION 6: VALUE & COMMITMENT

  • Value you receive from TECO as a supplier?
  • Value of products/services received from TECO?
  • TECO's commitment to provide highest value, support, and service to your company?
  •  
  • Should be Empty: