QMSF-0051

Customer Satisfaction Survey

QMSF-0051
Dear valued customer,

Our goal at TECO Technology is to provide quality products and services to our valued customers with 100% customer satisfaction. In our efforts to continually improve our customer support and service, we would like to ask you to take a moment of your time to complete this survey and let us know how we are doing.

All surveys are strictly confidential and will not be used for any other purpose than internally by TECO Technology to improve our support and service to you. Thank you.

Sincerely, TECO Technology Management
Survey completed by:
Company
Name
Title
Date

MonthDayYear
Date
Please rate the following on a scale of 1-5, using the following as a guide.

5 = Outstanding -Performance is consistently outstanding

4 = Exceeds Expectation -Performance is consistently above expectation

3 = Meets Expectation -Performance meets the high standard expected

2 = Below Expectation -Performance represents the minimum acceptable

1 = Unsatisfactory -Performance is inadequate
SECTION 1: CUSTOMER SERVICE
How timely have you found TECO's response to RFQ's to be?

12345
Please rate the completeness and accuracy of the RFQ submission?

12345
Ease of placing purchase orders?

12345
Promptness of purchase order receipt confirmation?

12345
TECO's responsiveness to handling your company's urgent situations?

12345
Overall, how would you rate TECO's RFQ and purchase order handling?

12345
Does TECO quote accurate ship dates?

12345
Did TECO contact you to verify order deliveries match quoted date?

12345
SECTION 2: TECHNICAL SUPPORT
Did you utilize our Technical Support team and if so, were your questions answered to your satisfaction?

12345
Did you require drawings and or models and if so, did you receive the required drawings or models to complete your tasks?

12345
SECTION 3: OUTSIDE SALES
Did you work with a TECO Outside Sales Person and if so, did the Outside Sales Person add value ?

12345
Did the Outside Sales Person conduct an on site visit, and if so, were they knowledgeable and helpful?

12345
SECTION 4: DELIVERY
Does TECO deliver an order in accordance to the purchase order?

12345
Are required on-time delivery dates met to satisfaction?

12345
How would you rate TECO's ability to pull-in/expedite orders?

12345
Please rate TECO's packaging and labeling standards?

12345
How accurate have you found packing slips and invoicing to be?

12345
SECTION 5: QUALITY
Do the products delivered meet your quality expectations?

12345
When quality issues arise, how responsive is TECO to resolve the problem?

12345
On an overall basis, are quality requirements met to satisfaction?

12345
SECTION 6: VALUE & COMMITMENT
Value you receive from TECO as a supplier?

12345
Value of products/services received from TECO?

12345
TECO's commitment to provide highest value, support, and service to your company?

12345
SECTION 7: COMMENTS/SUGGESTIONS
Should be Empty:

Customer Satisfaction Survey

Survey completed by:

SECTION 1: CUSTOMER SERVICE

SECTION 2: TECHNICAL SUPPORT

SECTION 3: OUTSIDE SALES

SECTION 4: DELIVERY

SECTION 5: QUALITY

SECTION 6: VALUE & COMMITMENT