Management Performance Evaluation

Evaluation Type

Employee Name

First NameLast Name

Job Title

Hire Date

Date

Director of Operations for your Region:

Review Date Period of Evaluation

Purpose: This review is to objectively evaluate the performance of the manager and to establish their strengths and pinpoint weaknesses. It provides the opportunity to further develop essential duties and responsibilities, improve leadership and management skills, and adhere to Company Policies and Procedures.

Instructions: Use the employee's job description to address specific duties and skills. Provide examples that justify the rating given. Be specific in areas that need improvement. Following the rating system detailed below.

Rating System

Exceptional - Performance far exceeded expectations due to exceptionally high quality of work performed in all essential areas of responsibility, resulting in an overall quality of work that was superior. The employee mastered job responsibilities and showed contribution in support of business objectives.

Satisfactory- Performance met expectations in essential areas of responsibility, some deficiencies exist requiring additional guidance and assistance. The quality of work overall was good.

Needs Improvement- Performance was consistently below expectations in most essential areas of responsibility, and/or did not make reasonable progress toward critical goals. The employee needs significant improvement in one or more important areas. A corrective performance plan is needed.

Management & Supervision

Rows	Exceptional	Satisfactory	Needs Improvement
Supports and follows corporate policies and objectives ensuring all subordinates are properly trained.
Provides positive general attitude towards subordinates, supervisors, vendors, and the Company. Shows sincere interest and enthusiasm.
Sets the example for the team in the areas of maturity, professionalism, punctuality, and dress code.
Cooperates with DM and subordinates in a positive productive manner. Acts a team player to accomplish goals. Is tolerant of ideas, interest, and problems and worth of others.
Plans and organizes restaurant goals and objectives. Involves all subordinates in accomplishing these goals and objectives.
Uses sound and good judgment in making decisions. Avoids snap judgments based on inadequate facts and uses common sense. Handles crisis by being calm and in control. Follows Company polices when dealing with crisis situations.

Examples:

Integrity and Accountability

Rows	Exceptional	Satisfactory	Needs Improvement
Demonstrates effective decision-making & sound judgement. Accepts responsibility for actions and/or accomplishments; works efficiently and proactively.
Seeks to achieve results, maintains speed and accuracy of service through Company standards and goals.
Makes a professional impression on customers and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience. Works with team to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner.
Directs team to take pride in the details of delivering the Customer Promise and Brand Delivery Standards.
Demonstrates understanding and patience with management and crew members while delegating tasks and giving production instructions.
Works well with all levels of the company. Acceptance of constructive criticism and effectively communicates in a proactive manner.

Examples:

Teamwork and Collaboration

Rows	Exceptional	Satisfactory	Needs Improvement
Provides operations direction to the team in a clear, concise and positive way and coaches others to lead operations. Sets an example for the team by working hard to implement shift plans and ensure swift and smooth operations.
Communication with others in a concise and intelligent manner, and has ability to present material effectively. Counsels with team members in both verbal and written form when necessary.
Focuses on restaurant situations, issues, or behaviors to address inconsistencies or issues in a professional manner.

Examples:

Compliance Practices and Expense Management

Rows	Exceptional	Satisfactory	Needs Improvement
Enforces and follows company policies and procedures, employment law, food safety, security, and operations relating to all restaurant activities across shifts.
Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures; maintaining inventory, and managing labor.
Ensures proper restaurant opening and closing standards adhering to food safety and health codes.

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Guest Dissatisfaction - 1 & 2 Star SMG Survey %

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Order Accuracy - SMG % of Guests with Inaccurate Orders

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Quality, Service, Cleanliness - QSC Evaluation Score

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
WingYOU Completion %

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Kitchen Quote Times

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Dasher Wait Times

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Cost of Goods Sold + (Food, Packaging & Supplies Cost)

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Labor Cost Over Budget

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Cost of Goods Sold + > 2% Variance vs. Top 2 Performers

Examples:

Report Cards and Rankings

Rows	Exceptional	Satisfactory	Needs Improvement
Cash Over/Short

Examples:

Goals and Objectives for the Next Year for Improvement:

Additional Comments:

District Manager Signature