Eligibility Checker

Terms and Conditions

Product - Complete Pay

MyDocPay Pty Ltd will fund medical expenses related to your consultation at the medical practice indicated above. The client agrees that these funds are for a limited purpose and cannot be requested, withdrawn, or dispensed in cash or transferred to any other account. MyDocPay Pty Ltd, under the Complete Pay program, will only cover Medicare-related expenses associated with the following MBS Items:

3, 4, 23, 24, 36, 37, 44, 47, 52, 53, 54, 57, 58, 59, 60, 65, 104, 105, 106, 107, 108, 109, 110, 111, 115, 116, 117, 119, 120, 122, 123, 124, 128, 131, 132, 133, 135, 137, 139, 141, 143, 145, 147, 151, 160, 161, 162, 163, 164, 165, 170, 171, 172, 177, 179, 181, 185, 187, 189, 191, 193, 195, 197, 199, 203, 206, 214, 215, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 235, 236, 237, 238, 239, 240, 243, 244, 245, 249, 272, 276, 277, 279, 281, 282, 283, 285, 286, 287, 289, 291, 293, 296, 297, 299, 300, 301, 302, 303, 304, 306, 308, 309, 310, 311, 312, 313, 314, 315, 316, 318, 319, 320, 322, 324, 326, 328, 330, 332, 334, 336, 338, 341, 342, 343, 344, 345, 346, 347, 349, 385, 386, 387, 388, 410, 411, 412, 413, 414, 415, 416, 417, 585, 588, 591, 594, 599, 600, 699, 701, 703, 705, 707, 715, 721, 723, 729, 731, 732, 733, 735, 737, 739, 741, 743, 745, 747, 750, 758, 761, 763, 766, 769, 772, 776, 788, 789, 792, 820, 822, 823, 825, 826, 828, 830, 832, 834, 835, 837, 838, 855, 857, 858, 861, 864, 866, 871, 872, 880, 900, 903, 930, 933, 935, 937, 943, 945, 946, 948, 959, 961, 962, 964, 969, 971, 972, 973, 975, 986, 2197, 2198, 2200, 2700, 2701, 2712, 2713, 2715, 2717, 2721, 2723, 2725, 2727, 2739, 2741, 2743, 2745, 2801, 2806, 2814, 2824, 2832, 2840, 2946, 2949, 2954, 2958, 2972, 2974, 2978, 2984, 2988, 2992, 2996, 3000, 3005, 3010, 3014, 3018, 3023, 3028, 3032, 3040, 3044, 3051, 3055, 3062, 3069, 3074, 3078, 3083, 3088, 3093, 4001, 5000, 5001, 5003, 5004, 5010, 5011, 5012, 5013, 5014, 5016, 5017, 5019, 5020, 5021, 5022, 5023, 5027, 5028, 5030, 5031, 5032, 5033, 5035, 5036, 5039, 5040, 5041, 5042, 5043, 5044, 5049, 5060, 5063, 5067, 5071, 5076, 5077, 5200, 5203, 5207, 5208, 5209, 5220, 5223, 5227, 5228, 5260, 5261, 5262, 5263, 5265, 5267, 6007, 6009, 6011, 6013, 6015, 6018, 6019, 6023, 6024, 6028, 6029, 6031, 6032, 6034, 6035, 6037, 6038, 6042, 6051, 6052, 6057, 6058, 6062, 6063, 6064, 6065, 6067, 6068, 6071, 6072, 6074, 6075, 6080, 6081, 6082, 6084, 10801, 10802, 10803, 10804, 10805, 10806, 10807, 10808, 10809, 10816, 10905, 10907, 10910, 10911, 10912, 10913, 10914, 10915, 10916, 10918, 10921, 10922, 10923, 10924, 10925, 10926, 10927, 10928, 10929, 10930, 10931, 10932, 10933, 10940, 10941, 10942, 10943, 10944, 10945, 10946, 90001, 90002, 90020, 90035, 90043, 90051, 90054, 90092, 90093, 90095, 90096, 90098, 90183, 90188, 90202, 90212, 90215, 90250, 90251, 90252, 90253, 90254, 90255, 90256, 90257, 90260, 90261, 90264, 90265, 90266, 90267, 90271, 90272, 90273, 90274, 90275, 90276, 90277, 90278, 91790, 91792, 91794, 91800, 91801, 91802, 91803, 91804, 91805, 91806, 91807, 91808, 91818, 91819, 91820, 91821, 91822, 91823, 91824, 91825, 91826, 91827, 91828, 91829, 91830, 91831, 91833, 91836, 91837, 91838, 91839, 91842, 91843, 91844, 91845, 91859, 91861, 91862, 91863, 91864, 91865, 91866, 91867, 91868, 91869, 91870, 91871, 91872, 91873, 91874, 91875, 91876, 91877, 91878, 91879, 91880, 91881, 91882, 91883, 91884, 91890, 91891, 91892, 91893, 91900, 91903, 91906, 91910, 91913, 91916, 91920, 91923, 91926, 92004, 92011, 92024, 92025, 92026, 92027, 92028, 92055, 92056, 92057, 92058, 92059, 92112, 92113, 92114, 92115, 92116, 92117, 92118, 92119, 92120, 92121, 92122, 92123

This agreement applies exclusively to services provided at the specified medical practice and for the duration of this agreement.

1. Patient Responsibilities

By agreeing to participate in the MyDocPay program, you acknowledge and agree to the following:

• You will participate in diagnostic, assessment, and consultations planned with your GP.
• Upon finalising your visit at the medical practice, you will inform the receptionist that you are using MyDocPay for payment processing.
• You consent to MyDocPay communicating with the nominated medical practice regarding billing and payments on your behalf if required.
• By agreeing to these terms, you consent to MyDocPay Pty Ltd collecting and holding Medicare rebate benefits amounts on your behalf for services paid for under the Complete Pay program, in accordance with the Health Insurance Act 1973 (Cth) and applicable privacy laws
• If required, you agree to transfer any Medicare rebate amount received into your nominated bank account for services covered by MyDocPay to MyDocPay within five (5) business days. This can be done via EFT, over the phone, or in person at the medical practice.
• If you fail to transfer the Medicare rebate amount as required, MyDocPay may issue a written notice requesting payment. If the rebate is not provided within 10 business days of this notice, MyDocPay reserves the right to recover the outstanding amount through appropriate legal or debt recovery actions.
• Your participation in MyDocPay may be terminated if you repeatedly fail to transfer rebates owed.
• You will participate in feedback to share insights about your experience using MyDocPay.

2. Legal and Compliance Considerations
 
MyDocPay Pty Ltd operates in accordance with the Health Insurance Act 1973 (Cth), the National Consumer Credit Protection Act 2009, the Responsible Buy Now, Pay Later and Other Measures Act 2024, and all other applicable Australian laws and regulations.
Participation in the Complete Pay program does not alter, override, or replace any Medicare entitlements or legal obligations you may have as a patient.

By agreeing to these terms, you authorise MyDocPay Pty Ltd to process, receive, and hold Medicare rebate benefits on your behalf through your MDP Wallet for services funded under the Together Pay program, in compliance with the Health Insurance Act 1973 (Cth) and relevant privacy legislation, including the Privacy Act 1988 (Cth).

MyDocPay will provide at least 14 days’ notice of any material changes to these terms or related policies.

3. Privacy and Data Collection

MyDocPay Pty Ltd is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• MyDocPay will only collect, use, and disclose personal and billing information necessary for processing payments and coordinating with your medical provider.
• Your information will not be shared with third parties without your explicit consent, except where required by law.
• Patients can request access to or deletion of their personal data in accordance with privacy laws.

4. Termination and Refund Policy

• Patients may withdraw from the MyDocPay program at any time, provided that all outstanding balances are settled.
• MyDocPay reserves the right to terminate participation for patients who repeatedly fail to comply with payment obligations.
• Refunds are not available for services already rendered and paid for under this program.

5. Medical Practice Responsibilities

• The participating medical practice is responsible for accepting MyDocPay payments in a timely manner.
• If a practice refuses to accept MyDocPay for payment, MyDocPay will assist in resolving the issue, but it will not be responsible for any disruption to services.

6. Use of the MyDocPay App

• While participation in testing the MyDocPay app is encouraged, it is not mandatory.
• Patients who cannot or choose not to use the app will have alternative workflows available for payment processing.

7. Dispute Resolution

• Patients may dispute any incorrect or fraudulent charge by contacting MyDocPay's customer service within 30 days of the charge.
• If a dispute cannot be resolved, patients may escalate concerns to the Commonwealth Ombudsman or the Australian Financial Complaints Authority (AFCA).

8. Amendments to Terms and Conditions

• MyDocPay reserves the right to update these terms as necessary.
• Patients will be notified of any significant changes via email at least 14 days in advance.
• Continued participation in MyDocPay after changes take effect constitutes acceptance of the revised terms.

Failure to comply with these terms may result in termination of participation in the MyDocPay program. Outstanding payments owed to MyDocPay will be subject to recovery as per Australian consumer laws.

If you have any questions or concerns, please contact MyDocPay at

support@mydocpay.com.au or in writing to
MYDOCPAY PO Box 5193 Manly QLD 4179

Terms and Conditions – Together Pay

1. Introduction

Together Pay is a payment solution provided by MyDocPay Pty Ltd to assist with funding eligible medical expenses at the specified medical practice. By participating in the Together Pay program, you agree to the following terms and conditions.
MyDocPay Pty Ltd will only cover Medicare-related expenses associated with Medicare Benefits Schedule (MBS) items that are billed in accordance with their official descriptors. Funds provided under Together Pay are for a limited purpose and cannot be withdrawn, transferred to another account, or accessed in cash. This agreement applies exclusively to services rendered at the nominated medical practice for the duration of this agreement.
2. Patient Responsibilities

By opting into the Together Pay program, you acknowledge and agree to the following:

• You will actively participate in the medical consultations, diagnostics, and assessments scheduled with your GP.
• At the time of payment, you must inform the receptionist that you are using MyDocPay for processing.
• You consent to MyDocPay communicating with the nominated medical practice regarding billing and payments on your behalf, as necessary.
• You authorise MyDocPay Pty Ltd to process the Medicare rebate benefit for services covered under this agreement.
• You agree that MyDocPay Pty Ltd’s banking details will be used when submitting Medicare claims for the services provided.
• You agree that the Medicare Benefit is then assigned to you, the patient, and held in trust in your MDP Wallet.
• If Medicare issues a rebate directly to your bank account, you must transfer the associated full amount to MyDocPay Pty Ltd within five (5) business days via EFT, phone payment, or in person at the medical practice.
• If you fail to transfer the rebate amount within the required timeframe:
• MyDocPay may issue a written notice requesting payment.
• If the rebate received amount remains unpaid 10 business days after the notice, MyDocPay reserves the right to recover the outstanding amount through legal or debt recovery actions.
• You will be responsible for paying any out-of-pocket costs, including a processing fee, as agreed upon in your payment terms.
• Your participation in MyDocPay may be terminated if you repeatedly fail to transfer owed Medicare rebates.
• During the pilot phase of the program, you agree to provide feedback about your experience using MyDocPay.

3. Legal and Compliance Considerations

• MyDocPay Pty Ltd operates in compliance with the Health Insurance Act 1973 (Cth) and other relevant Australian laws and regulations, including the National Consumer Credit Protection Act 2009, and Responsible Buy Now, Pay Later and Other Measures Act 2024.
• MyDocPay does not modify, override, or replace any existing Medicare entitlements or legal obligations of the patient.
• By agreeing to these terms, you consent to MyDocPay Pty Ltd processing and holding Medicare rebate benefits on your behalf through your MDP Wallet for services paid for under the Together Pay program, in accordance with the Health Insurance Act 1973 (Cth) and applicable privacy laws
• MyDocPay will provide patients with at least 14 days' notice of any material changes to its policies or terms.

4. Privacy and Data Protection

MyDocPay Pty Ltd is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• MyDocPay only collects and uses personal and billing information necessary for payment processing and coordination with your medical provider.
• Your data will not be shared with third parties without your explicit consent, except where required by law.
• You may request access to or deletion of your personal data in accordance with Australian privacy laws.

5. Termination and Refund Policy

• You may withdraw from the MyDocPay program at any time, provided that all outstanding balances are settled.
• MyDocPay reserves the right to terminate your participation if you fail to comply with payment obligations.
• Refunds are not available for services already rendered and paid for through the Together Pay program.

6. Medical Practice Responsibilities

• Participating medical practices must accept MyDocPay payments in a timely manner.
• If a medical practice refuses to accept MyDocPay, MyDocPay will attempt to resolve the issue but is not liable for any disruption to services.

7. Use of the MyDocPay App

• While participation in testing the MyDocPay app is encouraged, it is not mandatory.
• Patients who cannot or choose not to use the app will have alternative payment options available.

8. Dispute Resolution

• You may dispute any incorrect or fraudulent charge by contacting MyDocPay’s customer service within 30 days of the charge.
• If a dispute cannot be resolved internally, you may escalate your complaint to:
• The Commonwealth Ombudsman
• The Australian Financial Complaints Authority (AFCA)

9. Amendments to Terms and Conditions

• MyDocPay reserves the right to update these terms as necessary.
• You will be notified at least 14 days in advance of any significant changes via email.
• Continued participation in MyDocPay after the changes take effect constitutes acceptance of the updated terms.

10. Failure to Comply

• Failure to comply with these terms may result in termination of your participation in the MyDocPay program.
• Any outstanding payments owed to MyDocPay will be subject to debt recovery actions under Australian consumer laws.

11. Contact Information

For inquiries or concerns, please contact MyDocPay Pty Ltd via:
📧 Email: support@mydocpay.com.au
📬 Mailing Address: PO Box 5193, Manly QLD 4179

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