Goodwill:

Goodwill Industries of Wayne and Holmes Counties, Inc.

ABAWD Program Behavior Guidelines

Most of the time, ABAWD clients will be at remote worksites. However, there may be occasions when they come to the Goodwill faculties for training or to use the computer lab. During those times, the following procedures will be enforced:

Lab Rules

There is no food allowed in the lab.

Drinks must have a closed lid and be placed in the appropriate approved area. There are no drinks allowed at the computer stations.

A badge needs to be worn while on Goodwill property and the lab is no exception.

Cell phone usage: cell phones must be put on silent and put away. Arrangements for usage can be made at the discretion of the Case Manager.

No smoking, vaping or use of tobacco products.

No sleeping.

No being late to class or lab (unless you have authorization from your Case Manager).

No weapons are allowed in the lab or other buildings.

No use of unauthorized music.

No drug or alcohol use. If the Lab Instructor suspects that you are under the influence, you will be sent to see a Case Manager.

No disruptive or disrespectful behavior toward the Lab Instructor or others in the lab.

Not following your approved schedule. No unapproved activities during class or lab time.

Violation of any other program rules and policies.

Restrooms are in the Nold building only.

Clients must use the approved entry only.

Training Class Rules

No food is allowed in the Training Room. Drinks must be in closed containers.

Arrive on time.

Cell phones are not allowed to be used.

If you are 15 minutes or more late you will not be able to sit for class.

Loud talking, disruptive behavior, or music is not allowed in class.

Restrooms are in the Nold building only.

Clients must use the approved entry only.

 

General Rules

Clients may only meet with Case Managers before assigned duties, during breaks/lunch, at the end of the day, or when a meeting has been scheduled.

The use of profanity is prohibited.

Time missed must be made up within the month of the absence.

Smoking and the use of other tobacco products are allowed in a designated outside location (pavilion) on lunches and breaks only.

Goodwill recognizes that many clients have personal cell phones. While in class, lab or working at one of the Goodwill locations cell phones should be put on silent and away unless given approval from their Case Manager for authorized activity. Clients should otherwise plan to use personal cell phones during lunch and break. Clients will be allowed to use cell phones while in the vans. However, they will only be able to use them for applications that are on silent mode (such as text).

Cell phone usage will be monitored regarding approved activities and if it is found to be a hinderance to productivity a client will be found in violation of this policy. If clients violate this policy, they may be disciplined up to and including being sent home without credit.

Clients should refer to the Organizational Rules of Conduct in the Client Handbook.

Effective communication between a client and their case manager is essential for a successful partnership. The case manager will strive to return contact within 24-48 hours via various methods, including in-person meetings, phone calls, texts, or emails. This 11-prompt response time ensures that the client feels heard and supported. However, it's important to understand that this initial response may not always provide a resolution to the issue or answers to all questions. The case manager will acknowledge the client's concerns and outline the next steps, but resolving complex matters may require additional time and information gathering. Patience and ongoing communication are key as both parties work together towards a satisfactory outcome

Site Rules

Clients may be removed from a site due to any of the following reasons:

Theft

Drug and Alcohol Use

Insubordination

Dress Code Violations

Not smoking in designated areas

Any violation that a site deems appropriate

Goodwill may be able to assign the client to another site however, it is up to the client to maintain proper worksite etiquette. If the client cannot be reassigned, the reason will be communicated to Wayne County Department of Job and Family Services and the client may be disciplined up to and including sanctions.