Service Request Form (Collect)

All service requests must be booked by completing this online form
*failing to complete this will result in your unit/s not being serviced

Site/Business Name*

E.G. Australia's Finest Smoothies Co.

Main Contact*

First NameLast Name

Mobile No.*

Best contact of person requesting service

Email*

example @ example.com.au

Collection Address Type*

*note: if address type is not correctly stated, additional fees may apply

Collection Address (of where equipment is located)*

Street Address

Street Address Line 2

Suburb / City

State*

Post Code*

Return address*

Jars *

Return Address (different from pickup)*

Return (Street Address)

Return (Street Address Line 2)

Return (Suburb / City)

Return State*

Return Post Code*

Blender information

Describe other faults/errors if not listed above

Upload image here (optional)

Packing Details (use up/down arrows below to enter carton dimensions) » IMPORTANT ■ strictly only pack one (1) blender per box: (max 36x36x25cm)*

Preferred date of collection*

Please note: The date can not be today's date

Notes to courier driver

Trading Hours*

Freight Type (with/without insurance)*

*if Premium is selected, additional $15 fee applies or if Premium+ is selected, additional $18 fee applies [fee will apply for collection and delivery]

Consumables and Non-Warranty Items
As part of our comprehensive service, we reserve the right to replace and fit essential components to ensure optimal performance. Please note that some of these components are consumables, which are not covered under our general warranty conditions. These items require regular replacement and maintenance, and thus fall outside the scope of our standard warranty coverage. Charges for these consumables will apply accordingly.
We appreciate your understanding and assure you of our commitment to maintaining the highest service standards.

Whilst your unit is in for service, we can also offer a test & tag service.

Test Tag $6.00 + GST (per each)*

if YES is selected, applies to all units that require it.

WARRANTY PARTS & LABOUR

Proof of Purchase (PoP)

If your blender(s) have a manufacturing date >3 years, we will require you to provide PoP in order to have the your equipment repairs covered under warranty. Should no PoP be provided, a quote for the service/repairs will send to you. Kindly also note that failing to provide a copy of the PoP might result in longer turn around times. Warranty is subject to Nutrifaster T&C's. (click on link » HERE to be redirected)

Important Notice:
A flat $95.00 +GST inspection fee (per unit) will be charged if you
decide not to proceed with repairs after receiving a quote.

■ QUOTES WILL ONLY BE PROVIDED FOLLOWING PHYSICAL INSPECTION OF THE EQUIPMENT ■

Upload Proof of Purchase...

By submitting this form, I understand and accept the Warranty
Terms & Conditions relating to the above mentioned equipment.

■ I will be charged a freight fee, which Nutrifaster will calculate based on my location and freight collected.
■ I will adequately pack 1 blender per box. I will ensure the carton used won't exceed these dimensions: 36x36x25cm
■ Charges apply in both directions, (pick up & delivery) » To view the FREIGHT MATRIX » click HERE to be redirected.
[collection/deliveries to residential addresses will attract a premium and may be delivered without obtaining a signature]

Additional fees, only if applicable:
■ I will only send the base of the blender(s) and will not include, sound enclosures, jugs, or mount base.
■ I will be charged a futile Freight fee if the item(s) are not ready for collection for the courier to pick-up.
■ I will be charged a futile Service fee if no fault/errors are found once your equipment is extensively tested.
■ I will be charged a cleaning fee if my unit requires extensive cleaning before it can be worked on.
■ IMPORTANT - If no fault/errors are found by the service department [or] I decide not to proceed for any reasons with repairs after receiving a quote, I'll accept a quote fee or futile service charge of $95.00 +GST
■ If I have any questions* regarding any of these terms, I will contact Nutrifaster on 02 9729 2011 (select option 2).
*we suggest you do this before submitting this form.

Please Proceed*

Service - Collect