The defective product or product return must be sent insured and postage paid. We will refuse returned packages sent COD. We will refund your shipping costs if we made an error or your product was defective. All claims for refunds of non-defective products must be submitted within 30 days of receiving your order. Returned products MUST be in new and resalable condition for a full refund. Returned product will be subject to a $30 restocking fee, which must be paid in advance of the return of the returned product.
For an exchange, please allow 2-3 weeks from the time you send a package to us for our product(s) to reach you.