Client Satisfaction Survey
Thank you for taking the time to provide feedback on your experience with EOAC. Your input is invaluable in helping us improve our services and better meet your needs. All responses will remain confidential.
General Information
Name (NOT REQUIRED)
What county do you reside in:
*
McLennan
Bosque
Ellis
Falls
Freestone
Hill
Johnson
Limestone
Navarro
What program(s) or services did you receive from EOAC? (check all that apply):
*
Comprehensive Energy Assistance Program (CEAP)
CSBG Intensive Case Management
Community Services Block Grant (CSBG) Emergency Services
Weatherization Assistance Program
Early Head Start/Head Sart
Other
How did you learn about EOAC?
*
Social Media Post
Community Outreach
Existing Client
211
Texas Department of Housing and Community Affairs
Other
Service Experience
How would you rate your overall satisfaction with the services provided?
*
Very Satisfied
Satisfied
Neither Satisfied or Dissatisfied
Dissatisfied
Very Dissatisfied
How would you rate the professionalism and courtesy of the staff?
*
Neither Agree nor Disagree
Disagree
Was the service or assistance you received helpful in addressing your needs?
*
Yes
No
If you answered no to the above question, please explain:
Did you experience any challenges or delays during the process?
*
Yes
No
Accessibility and Communication
How easy was it to access our services?
*
Very easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Very difficult
How satisfied are you with the communication from EOAC regarding your application or service status?
*
Very Satisfied
Satisified
Neither Satisfied or Dissatisied
Dissatisfied
Very Dissatisfied
Did you find the information provided by EOAC clear and understandable?
*
Yes
No
Feedback and Suggestions
What could we improve to better serve you and others?
Would you recommend EOAC to others?
*
Yes
No
Any additional comments?
EOAC is committed to empowering individuals and families to achieve self-sufficiency through community programs and partnerships.
Submit
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