Thank you for your interest in being a trade reseller of Probite products.

Please provide as much information as possible. If your company is approved to become an authorised trade seller, then we'll be in touch with details of your account and pricing.

Please note that this is not a credit application form and all orders are to be paid for in full before processing. Partners looking to place large orders may apply for a custom Distributor agreement - if you feel this would apply to you then please contact us.

I apply for the above business to be approved as a trade reseller of Probite products. I act as a legal owner or authorised Director of said business. Being an authorized person of this business, I agree to ensure the company abides by the issued terms and conditions as displayed below.

1. GENERAL
   These terms and conditions apply to all agreements unless expressly confirmed in writing by Probite.
   
   
2. PAYMENT
   All goods are to be paid for at the point of ordering. Orders shall not be processed until full payment has been accepted.
   
   
3. PRICES
   All approved trade customers can purchase Probite products at a discounted price. The exact discount to be confirmed in writing following application. Probite may amend prices without notice.
   
   
4. DELIVERY FEES AND DESTINATION
   Probite reserves the right to charge delivery fees on any orders. All delivery fees will be calculated on a weight-of-shipment and final-destination basis. Additional export or duty fees may be charged to the customer. Any charges will be confirmed at the point of ordering or via your appointed Sales Representative.
   
   
5. VALUE ADDED TAX
   All advertised prices include VAT, confirmed at the time of invoice and applicable on all orders.
   
   
6. DELIVERY - DAMAGE
   If the customer finds that the goods appear to have been damaged during shipping, the customer must notify Probite in writing within five days of delivery. No shipping damage claims will be accepted after five days of the goods being delivered. The customer must quote the order reference number on all correspondence, along with name, address, contact details and a description of the damage and to which items ordered. Once we have received this written confirmation, we will advise on whether the items can be collected or returned and, following successful inspection, will arrange for replacement items or a monetary refund to be offered.
   
   
7. DELIVERY - TIMES
   Every effort is made to adhere to stated delivery times but these are not guaranteed and Probite accepts no liability for delay in delivery.
   
   
8. DELIVERY - DISCREPANCIES
   All discrepancies regarding quantity or specific item type must be notified to us in writing via email within five working days. The customer must quote their order number, name, address and contact details along with a summary of the error. All requests will be investigated, both internally and with the courier service. Customers will be notified of the outcome within 2 - 5 working days of receiving notice. If the report of missing of incorrectly shipped items is correct, we will always seek to provide the appropriate items to complete the order.
   
   
9. RETURNS
   We provide a 14-day returns and exchange policy on all standard and non-hazardous products, as per the legally required UK distance selling regulations. Unwanted products should be returned in their original condition and original packaging. All returned products must be unopened and uninstalled and will be subject to inspection once we receive them. The customer accepts responsibility for the cost of returning unwanted items and we advise that an insured and signed-for delivery service is used. We reserve the right to apply, where appropriate, a restocking and handling charge of up to 20% of the value of the goods. Any products returned without sufficient packaging or protection and found to be damaged upon arrival to us, will not be accepted and will remain the customer’s property. These goods can be shipped back to the customer at their additional cost or can be made available for collection from our goods warehouse. Some of our products are classed as tailor-made and/or personalised goods in that they are made directly as a result of the placed order and for the exact vehicle specifications as confirmed by the customer. These product categories include all performance brake discs. These products are exempt from the standard Distance Selling Regulations and Consumer Contracts Regulations and can only be returned due to a warranty claim.
   
   
10. REFUNDS
    All refunds will only be made back to the original payment method from the original or corresponding order. In the event of certain claims / conditions, Probite reserves the right to offer a replacement and suitable product of equal or higher value to fulfil its obligations. Statutory rights are not affected.
    
    
11. FRAUD
    Any fraudulent claims against the Probite warranty will be reported to the relevant authorities. We will always assist any legal or governing bodies to investigate fraudulent or misleading claims.
    
    
12. WARRANTY
    We offer a comprehensive warranty on all Probite products. Certain products, such as safety or chemical items, may have conditions that apply uniquely to them and therefore not all conditions can be deemed to apply universally to every product we sell.
    
    For clarification on a warranty issue, please contact us.
    All customers are requested to activate their warranty following receipt of their purchase by providing their order number, current vehicle registration number and mileage. This information will then be linked to your purchase and used to validate any future claims.
    
    Our warranty covers the replacement of a defective or faulty product with a similar product or refund of purchase value only, excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers’ products and all other tertiary or additional elements that were not wholly part of the originally dispatched and purchased order.
    
    The Probite warranty is valid for a period of twelve months from the date of purchase or up to a usage limit of 10,000 miles, whichever is the sooner, of typical and legal road use as expected for your type of vehicle and the purchased part.
    
    All aspects of this warranty are considered invalid if the product is used for racing, rallying, drifting, track day experience driving, or any other form of competition or illegal activity. We do not offer a product warranty for items used under any conditions other than regular and legal road driving on paved and officially recognised UK highways. Our warranty is not offered on any products found to be incorrectly installed, subject to abuse or misuse, modified in any way or partnered with any unadvised or incorrect components and products.
    
    In the event of any warranty claim, the customer accepts responsibility for returning the products to us at their own cost. Goods that go missing in transit remain the responsibility of the customer until Probite confirms receipt. We, therefore, advise that an insured and signed-for delivery service is used.
    
    Under a warranty claim, the customer agrees to contact us before returning any products. This contact must be in writing via email, outlining the original order number, customer details, product details and the nature of the fault.
    
    The customer must quote their invoice number or warranty claim ID on all subsequent correspondence. Once we have received your initial information we will supply a warranty or returns ID and confirm the full procedure specific to your claim and confirmation that you can now send the items back to us for review. When we receive the items, we will confirm receipt if requested and will then complete a thorough inspection which will take between two and four weeks. All warranty claims are individually tested and verified and additional proof or information on the nature of the fault must be provided upon request, as per the terms of the applicable and active warranty.
    
    After confirmation of your claim, we will either refund your payment, or arrange for a replacement item to be shipped to you. If replacement parts are required urgently a new payment transaction must be taken before we can send the new parts. Once the original faulty goods are back and have been inspected and have proven to be faulty a refund will be made via the original payment method.
    
    
13. DATA HANDLING
    Trade customers accept that end-user data may be passed to Probite during order processing and all handling of data will be done in a secure manner in accordance to applicable data protection laws. It is up to the Trade customer to attain appropriate permissions to process and share end-user data. fraudulent claims against the Probite warranty will be reported to the relevant authorities. We will always assist any legal or governing bodies to investigate fraudulent or misleading claims.

UPDATES TO TERMS AND CONDITIONS
These terms and conditions are correct at the time of issue but may be superseded by amendments or additions that will be released as necessary over the duration of any trade supply arrangement.

All customers should ensure that they have the most up-to-date version of these terms by requesting the latest documents, using the latest supplied by any means or referring to those displayed on the Probite website.