No Refunds/Color Adjustments Policy
We do not offer refunds of any kind. Please let us know within seven days if you are unhappy with your service.
We strive for all of our clients to leave the salon happy and feeling beautiful. However, in the event that an adjustment needs to be made, a color adjustment will be performed. Any color adjustments will be performed by the original stylist unless otherwise discussed. It is still your responsibility to pay for the initial service. The cost of future services will be discussed.
Product Exchanges – No Refunds
If you purchase a retail product and you are unhappy, please let us know within 14 days so we can offer you a credit toward another product. All hairpieces, extensions, halos, and any hair accessories are FINAL SALE once the product has been purchased.
Cancellations
Your appointments are important to us at Bella Rococo at Emilia’s Salon. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 24 hours’ notice for any cancellations or changes. If you reschedule or cancel your appointment within 24 hours of your scheduled appointment time, you will be charged 50% of the cost of the services for which you were scheduled for. No calls/No-shows will be charged 100%. If the card cannot be processed, you will be responsible for paying the fee and can only book another appointment at Bella Rococo at Emilia’s once the balance is paid.
No Call / No Shows
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service originally scheduled.
Tardiness
Here at Bella Rococo at Emilia's Salon, we have a 10-minute lateness policy. If you are running late, please call ahead to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your appointment entirely or may not be able to receive all of the services you were scheduled for, and you will be charged 100% of the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Bella Rococo at Emilia's Salon. Your happiness is important to us, and if we cannot deliver the results in the allotted time, we kindly ask you to reschedule. We value your time and will strive to be on time for your appointment and will do our best to notify you if we are running late.
We are on a main street, so please allow yourself extra time for parking and traffic during busy hours. Please refer to our FAQ page for any other concerns about our location or parking.
Credit Card Required
A credit card is required to be kept on file to schedule an appointment. We require 24 hours' notice to CANCEL an appointment. In the case that 24 hours' notice is not given for a cancellation/rescheduling, Bella Rococo at Emilia's Salon reserves the right to and will charge the credit card on file.
Confirmation Text/Emails
As a courtesy, you will receive a confirmation text three days prior to your appointment that you will need to reply to. In every effort to confirm your appointment, we will also reach out to confirm via phone. However, if you do not confirm, your appointment will be canceled, and a cancellation fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments, and the cancellation fee.
It is Our Honor
We appreciate the men and women who serve our country and would love to offer 20% off to any retired/current Military or Law Enforcement personnel with proof of ID.
No Additional Guests / Children / Animals
For the safety and sanitation of our guests, Bella Rococo at Emilia's does not allow children, animals, or additional guests without an appointment at the salon.