Welfare and client responsibility:
Policies and Procedures are subject to update without notice (we always update in January and July, but may occasionally update other times) and you are held responsible for your awareness of all policies and procedures. We will always give you full access to our Policies and Procedures on our website so you can check them out anytime.
We reserve the right to decline or discontinue service for any reason, including but not limited to: verbal, written, or other mistreatment of a Two Dogs Pet Services team member (including Owner, Steve Elmes and Operator, Jen Havens, and all Pet Care Pros and Helpers authorized by you to enter your home and care for your pets, walk your dogs, or provide waste clean up service), inhumane treatment of the pets in your home, refusal to pay for services in the required amount of time, invasion of team member privacy or personal space (including but not limited to social media, direct message, or private calls/texts), harassment of any team member (in person or online), refusal of policies/procedures, refusing to fill out forms/contracts, unsafe or unsanitary conditions of your home, signs of aggression in your pets, pets acting aggressively toward any of our team members or another animal, refusing to work with a qualified trainer if your dog is pulling excessively or experiencing big emotional reactions while on walks or in the home, untreated separation anxiety or other behavior challenges without qualified, professional training onboard, consistent and/or excessive waste removal necessary upon first visit in order for your pets to have access to clean potty areas, biological needs of pets in your household consistently not being met, not meeting the medical/veterinary needs of your pets, leaving your pet(s) with a medical condition or injury without seeking veterinary care and leaving your sitters to deal with it.