🚨 Important: Troubleshooting Automations

Help us help you faster

The fastest way we can understand how to help is for you to show us exactly what is happening. For any issue you report, we need to know:

• What apps/tools are affected?
• What is the correct behaviour vs the actual behaviour or vice versa?
• When did you first notice something was wrong?

The best ways to do this in order of effectiveness are:

1. Record a Loom video. Show us your screen and mouse and talk us through. Please check your audio is captured before submitting.
2. Provide annotated screenshots. If you can't record a video, please provide annotated screenshots of any app or process affected.
3. Detailed description. As above, but please provide URLs to the affected pages in your description.

🕛 Ongoing Automation Support

Here's a one minute assessment of our potential fit with your company:

If this short list of distinctives of Compound sounds good to you, then please submit this form and you will be redirected to book your discovery call.

• We are focussed on the ecommerce ecosystem: DTCs & producers, merchants, ecom-related SaaS, ecom agencies

• We are UK-headquartered, with globally distributed team.

• We are NOT CHEAP. We are an established company with market-leading expertise in our space.

• For complex projects we operate stictly on an agile basis. Since we know things ALWAYS change/emerge during automation projects (because it's complex to get a machine to do something intelligent humans do) 

Important: Detailing ⭐ New & 🔨 Improved Features

Help us to speed along your solution

We'd love to build you something cool as fast as we can. Please tell us:

• What apps/tools are affected.
• What your 'definition of done' is for this feature - what it must accomplish for you when it is finished / improved.
• An end to end walkthrough of each step in any workflows that this feature is involved in.

The best ways to do this in order of effectiveness are:

1. Record a Loom video. Show us your screen and mouse and talk us through. Please check your audio is captured before submitting.
2. Provide annotated screenshots. If you can't record a video, please provide annotated screenshots of any app or process affected.
3. Detailed description. As above, but please provide URLs to the affected pages in your description.

🌐 Important: New Systems

How to build a system that doesn't suck

We'll help you build a system to speed along your ops, but first we've got to understand precisely what it has to achieve. Right now all we ask for is: 

• 🥅  Goals: A high-level vision for what you want it to achieve
• 🎯  Requirements: What it must or must not do!
• 📝  Scope: Extent of scoping work already conducted.

IF it's fully scoped, our tech team will estimate it. If it's not, our consultants will work with you to get the scope completed to the required specification and then we estimate it.