You will receive an email confirming your order has been received. An invoice for the total amount due, including shipping and any discounts, will also be sent to you in that confirmation email.
If we have any questions, we will email you back within a few business days, so please keep an eye on your spam folder.
Once all necessary information is received, we will email you again to collect a non-refundable deposit of $25*. Once the deposit is received, we will start working on your label proofs.
Labels will be completed and emailed to you for approval within 5 business days. You will be allowed one edit free of charge, so be sure to include as many details as possible on the order form above. Additional edits may result in an additional charge, depending on the size and scope of the changes. This will be disclosed to you prior to the work being done.
Once labels are approved, payment will be due in full. This will allow us to start working on the products themselves.
Wait, where's my discount?
Orders over a certain quantity will be entitled to either a 5% or 10% discount which will show on your invoice, sent to you in that initial confirmation email.
How long will it take for the final product to arrive?
Please allow 6 weeks from the day payment is received in full for products to be packaged and shipped out for delivery. There are a lot of moving parts to a special order, and we'll be lovingly crafting all products by hand.
What about shipping?
Delivery times will vary, depending on the shipping option chosen. Shipping fees are not included in the price of the products, and will be itimized for your review on your final invoice.
What about cancellations, exchanges, and refunds?
Due to the personal nature of these orders, refunds, cancellations, and exchanges will not be permitted. All sales are final once the order is approved by both parties and payment is received in full.
*The initial $25 deposit can be refunded if your order is cancelled within 24 hours of receiving the deposit. After 24 hours, work will have begun on your labels, and the deposit cannot be refunded.