As an individual using our support services there are a few things that we ask of you. The information below explains the responsibilities you have when using our services.
The participant/participant’s representative agrees to:
(a) Respect the rights of staff, ensuring their workplace is safe and healthy and free from harassment;
(b) Abide by the terms of your agreement with us;
(c) Accept responsibility for your own actions and choices even though some choices may involve risk;
(d) Tell us if you have problems with the services you are receiving;
(e) Provide us with information that will help us better meet your needs;
(f) Be aware that our staff are only authorised to perform the specific function of our business;
(g) Pay the agreed amount for the services provided;
(h) Treat the provider with courtesy and respect;
(i) Talk to the provider if the participant has any concerns about the supports being provided;
(j) Recognise that cancellation and late accommodation change fees are applied by the accommodation providers, not by Accessible Accommodation.;
(k) Agree that the accommodation provider’s cancellation and/ or change fee policies will apply;
(l) Accept that these fees will be deducted from any accommodation service booking fees or deposits paid to Accessible Accommodation;
(m) Give the provider the required notice if the participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information); and
(n) Let the provider know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.