Human Resources Request Form (CO)

Payment Discrepancy / Issues
Please select the option that best describes your payment question/issue
There should have been an issue with your bank account. Please provide your correct bank account and HR will check if it's correct in our systems.
Insert your Direct Manager's email:
john.smith@hirehoratio.co
Date of the event

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Please explain the issue.
Once this has been approved by your manager, the workforce will make the corrections and it will take 2 to 5 business days to get your deposit correction.
Attach any supporting documentation as proof.

Cancelof
Please enter your manager's email address and this will be handled through them with our finance team. (This will automatically send them an email with the next steps)
example@example.com
Please explain the issue with the salary in detail. (This will send an email to the executive team and our finance department)
Please explain the issue with your bonuses in detail. Include amount and any other detail that might be helpful.
Suggestions & Complaints
Please explain the suggestion and/or complaints you'd like to send to HR!
Work Letter Request
Would you like your letter physically or sent as a virtual document (PDF)?
Please specify the Institution/Bank the work letter is being addressed to:
Please enter your Identification Document Number:
Is it necessary to disclose the salary in the work letter?
Please specify your Location 1
Employee Termination Request
Please enter the email of the employee being terminated
example@example.com
Please specify the employee's role at Horatio
Please specify the employee's department
Please specify their client
Please specify their location 2
Please enter an additional email address if you want to send a copy to someone else:
example@hirehoratio.co
Please enter the director assigned:
Director Email:
example@example.com
Please enter your senior manager's email address:
example@hirehoratio.co
Is this employee resigning or being terminated?
Please enter the start date of the employee:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Has this employee been employed at Horatio for over 59 days?
What is the date the employee turns 59 days? This can be determined by accessing this tracker.

MonthDayYear
2 digit month, 2 digit day, 4 digit yearTracker Link: https://docs.google.com/spreadsheets/d/19-Slhv-bQikoFMSZjNj8MirrizY4FCZJLTUB6U3Zk0Q/edit#gid=1373939382
Was the employee eligible for a Work From Home (WFH) arrangement?
Days at the company:
Type of termination:
An employment contract is terminated without just cause when, among other things, the employer does not give the employee a reason for the termination of the employment contract, or when the employee has not committed any justifiable cause to constitute a dismissal.
Please explain why the contract is being terminated without a just cause:
Hey!

Open this link in a new tab, make a copy of the document, and fill out all the details for this termination.
Please upload the signed document with the details for this termination:

Cancelof
REMINDER

This person has been employed at Horatio for over 59 days. Their termination will require the executives' approval.
Have you requested a resignation letter?
Please upload the resignation letter:

Cancelof
What best describes the reason they are resigning?

Other
What describes the reason why the employee is being terminated?
What termination best describes this case?
Have you informed the employee of Horatio's 2-week resignation policy and requested they stay 2 additional weeks?
Based on this employee's performance, do you think it's worth attempting to retain them even if it is reallocating them to another team?
Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Type a question
Please provide additional details as of why this employee is resigning/being terminated
Please provide evidence that we have provided and filled out 1:1 Coaching, provided feedback or given a warning to the employee:

Cancelof
When will be the last day the employee will perform their duties?

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Would you rehire this person?
Please explain why this person is non-rehireable:
Do you need to hire a replacement for this position?
Start date based on the 2 weeks' policy:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Are you okay with the start date specified above? Or do you need this new employee to start earlier?
Please select the date you want the new employee to start:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Why do you need the new employee to start earlier?

Other
Please provide more details as of why this new employee is urgent:
Is this a back-up?
Please specify the channels they will support

Rippling Update Request
Are we requesting a change for 1 employee or multiple employees?
Please enter the email of the employee to update in Rippling:
example@hirehoratio.co
What fields do you need to update in Rippling?

Other
Level: Select the new field below
Department: Select the new field below
Manager: Please enter the new manager's email address
example@hirehoratio.co
Date of Birth: Select the correct date of birth below.

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Address: Write the new addess below

Address

Street Address Line 2

CitySector

Postal / Zip Code
Phone Number: Insert the new phone number below
Please enter a valid phone number.Format: (000) 000-0000.
Title: Insert the correct title below
Computer Status: Select the correct option below
Paysoft Status: Select the correct option below
Fortinet Status: Select the correct option below
WFM Status: Select the correct option below
Computer Serial Number
Bank Name & Account #
Please select the Horatio Slack Status
Please select the Client Slack Status
Please select the date this should be effective

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Is the schedule changing?
Please specify the new schedule:
Example: M-F 9:00 AM to 6:00 PM
Please upload a picture of your bank account number with your name:

Cancelof
Please specify the changes needed below
Employee's Email: Field to change on Rippling: Department,Title,Manager,Bank Account # & Name,Computer S/N,Computer Status New Field: -------------------- Employee's Email: Field to change on Rippling: Department,Title,Manager,Bank Account # & Name,Computer S/N,Computer Status New Field: -------------------- Employee's Email: Field to change on Rippling: Department,Title,Manager,Bank Account # & Name,Computer S/N,Computer Status New Field:
Referral Inquiry
Please give us details of your referral inquiry. Please specify the name of the referrals and the date referred if applicable.
Paid Day Off
Please enter the email of the employee receiving a Paid Day off:
example@example.com
Please enter the Client/Department:

Other
Please select the paid day off:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Please explain the reason for the Paid Time Off:
Please enter the email of the director level management that should be approving the request:
Please make sure you enter one of the following: nadira.garufi@hirehoratio.co, joanna@hirehoratio.co, rita@hirehoratio.co, german.dominguez@hirehoratio.co, tatiana.contreras@hirehoratio.co, amado.cuevas@hirehoratio.co, luis.pina@hirehoratio.co, denis.ivan@hirehoratio.co, dinuelkis.lora@hirehoratio.co, juan.jaquez@hirehoratio.co
Promotion Nomination Final Step (HR)
Nomination Process:

From now on, this is how the nominations are processed:
1. Nominations must be sent from the Manager before the 1st of the month through the nomination form included in the HR Request Form.
2. For all promotions, the trial period will begin on the 1st of the current month and finish three months later, on the same date.
3. The approvals will be sent to HR to make the probation forms.
4. For associates getting promoted to staff positions, they'll be registered as Senior Associates until the period ends (and it will apply the salary increase according to the client).
5. And lastly, HR makes the changes in Rippling when the effective date is near.
Please enter the email of the person you'd like to nominate
example@example.com
Are you part of the L&D team?
What's the nominee's current role?
What is their current department?
What role would you like to promote them for?
What department would you like to promote them for?
How long have they been in the company?
Please select the client they will be working for:
Do they have the required English Level to speak directly with a client?
If this nomination is being made after the 20th of the month, it will NOT go into effect on the 1st of the month. It will go into effect the following month.
Please specify in detail why this person has the required skillset to be promoted into this role.
Please specify in detail why this person has demonstrated a commitment to excellence and embodies Horatio’s values.
Please specify in detail why this person has demonstrated they can be a leader.
Please specify in detail why this person would be successful in communicating and building a relationship directly with a client?
Has this person had any behavioral, attendance, or performance issues while working with them (including any verbal or written warnings)?
Please explain the issues and why you think they should not be a barrier to their promotion.
Do we need a replacement for this position if the nomination is approved?
Will you cover this position with an internal resource or external?

Insurance Inquiry/Request
Please explain your insurance inquiry/request! - Be as detailed as possible
New Recruitment Requisition
Why are we making this request?
Specify the type of submission:
DON'T SUBMIT THIS REQUEST IF:
I need a Quality Specialist for my client.

- Since "Quality Specialist" already exists at Horatio, this is not the correct option.

SUBMIT THIS REQUEST IF:
I need to hire a Career Coach for the HR team.

- Since the Career coach role doesn’t exist at Horatio, then it is a valid request.
DON'T SUBMIT THIS REQUEST IF:

My client is adding 5 more associates.

- This is not for billable headcount.

SUBMIT THIS REQUEST IF:

I need a backup associate because I’m understaffed.

- The associate role already exists and is not billable to our clients.
Please specify the details for the temporary roles:
What role do you need? Associate/Lead/Specialist/Manager For how long? 30 days / 60 days / 90 days -------------------------------------------------------------------------------- What role do you need? Associate/Lead/Specialist/Manager For how long? 30 days / 60 days / 90 days -------------------------------------------------------------------------------- What role do you need? Associate/Lead/Specialist/Manager For how long? 30 days / 60 days / 90 days -------------------------------------------------------------------------------- What role do you need? Associate/Lead/Specialist/Manager For how long? 30 days / 60 days / 90 days -------------------------------------------------------------------------------- What role do you need? Associate/Lead/Specialist/Manager For how long? 30 days / 60 days / 90 days To fill out the information delete the default input answers and enter yours.
Has this been already requested through a termination form?
REMINDER!

If you have requested it through a termination form, please don't submit it again. Reach out to recruitment for updates on your request.
Please specify the location: 3
How many of this role do you need?
Please specify the Department:
Please specify the title desired.
Please select their level at the company:
Does this person need to handle calls?
Start date based on the 14 business days' policy (non-voice) / 21 business days' policy (voice):

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Are you okay with the start date specified above? Or do you need this new hire to start earlier?
Please specify the desired start date.

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Why do you need the new hire to start earlier?

Other
Please provide more details as of why this new hire is urgent:
TODAY

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Do you need the hiring to be completed before the start date to allow time for necessary background checks and client approvals?
Please specify the date.

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Please specify the salary range for this role.
For what client?

Other
Please select the Director assigned:
Director's Email
example@example.com
Please upload a job description for this role. Use this template to build your job description.

Template Link: https://docs.google.com/document/d/1KB97jDUBbtI94_zcrVsxZ0Yc2wbWozeCmjgFYoA8N1M/copy
Cancelof
Please specify desired skills/background/personality you would prefer for this role.
Please specify the schedule for this role.
Hours per day and specific days off.
Has this role been approved by the executive team?
Please provide a screenshot of the executives' approval.

Cancelof
Unpaid Time-Off Request
REMINDER

Time-off: This is unpaid and is simply a request for days off. This only needs to be requested if the time off is during your scheduled shifts.
Are you requesting this Unpaid Time-Off for yourself?
Insert their first and last name

First NameLast Name
Insert their Horatio email:
john.smith@hirehoratio.co
Specify their client:
Insert your first and last name

First NameLast Name
Insert the Client Manager's Horatio email address
Include your Team Lead's manager. Email addresses can be found in Rippling.
When does the Unpaid Time-Off begin?

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate Format: Month / Day / Year (US Format, not DR)
When does the Unpaid Time-Off end? (last day you will be gone)

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate Format: Month / Day / Year (US Format, not CO)
Have you requested this at least 21 days in advance per Horatio's policy for vacations and time-off?
Hey!

Open this link in a new tab, make a copy of the document, and fill out all the details for this unpaid time off. This should also be signed by the employee getting the time off, their TL (if applicable), and their manager.
Please upload the signed document with the details for this unpaid time off.

Cancelof
Vacation/Leave Request
IMPORTANT - PLEASE READ CAREFULLY

Overview

Please read the below policy that outlines how to make schedule change requests and how they are either approved or denied. All schedule request changes must be approved by your manager and by Human Resources or they are not deemed valid.

Stage 1: Employee fully completes Time-Off Request Form

Stage 2: Manager reviews and either approves or denies the request

Stage 3: If denied, the employee will receive an email stating the request has been denied, along with the manager's comments. Employees may resubmit the form again with new dates.

Stage 4: If approved, the employee will receive an email stating the request has been approved, along with the manager's comments.

Stage 5: The Employee will contact Human Resources to fill out the official leave form. Once the Human Resources form has been approved, the request is fully approved. Failure to receive approval from Human Resources will result in a denied request.

Approvals
Requests will either be approved or denied by your manager via this form. If approved, you will receive an email stating that you have been approved. Once you have received the approval, you must see Human Resources to fill out a separate form for final approval. Your schedule remains the same until you have final approval from Human Resources.

Lead Time

Per Horatio policy, all vacation and time off requests must be submitted at least 21 days prior to the days off.

Medical Leave

All medical leave must be accompanied by a valid and signed letter from a qualified doctor. The note must be uploaded in the "attachments" section of the form. Any medical leave requests without the attached letter will be denied. Horatio reserves the right to follow up with the medical provider to ensure its validity.
Política para el disfrute de vacaciones.

Según lo establecido en el artículo 186 del Código Sustantivo de Trabajo, los trabajadores que hubieren prestado sus servicios durante un año tienen derecho a quince (15) días hábiles consecutivos de vacaciones remuneradas.

Las vacaciones pueden ser fraccionadas por acuerdo entre el empleador y el trabajador, pero en todo caso, el trabajador debe disfrutar de un periodo de vacaciones no inferior a 6 días habiles.

El empleador puede variar en caso de necesidad, la distribución del periodo de vacaciones, pero por ninguna circunstancia, el trabajador dejara de disfrutar de las vacaciones dentro de los 6 meses de la fecha de adquisición del derecho.

Todo colaborador, al comenzar el disfrute de sus vacaciones, deberá firmar la constancia correspondiente de un registro que llevará el departamento de Recursos Humanos.

De acuerdo a lo anteriormente establecido por la Ley Laboral Colombiana, Hire Horatio ha elaborado la política para el disfrute de vacaciones.

El proceso para solicitar las vacaciones es el siguiente:

1. Someter el formulario de solicitud para vacaciones, (Time-Off Request Form) lo pueden encontrar en el folder “Horatio Bookmark” o la plataforma de empleados “Rippling”.

2. La solicitud puede ser aprobada o denegada por su manager, de cualquier manera, recibirá un email confirmando el estatus de su solicitud.

3. Una vez aprobada la solicitud, se pasa a firmar un documento físico al departamento de Recursos Humanos, para así aprobar el pago de las mismas.

4. Recuerde solicitar las vacaciones con su superior con un tiempo anticipado de 21 días, ya que la aceptación del disfrute de dicho derecho, dependerá de las necesidades operativas del cliente y del ajuste que se realice internamente.
Insert your first and last name

First NameLast Name
Insert your Team Lead's Horatio email address
You can find the exact email address in Rippling by searching your manager's name
Insert your Client Manager's Horatio email address
Please include your Team Lead's manager. Email addresses can be found in Rippling.
Vacation vs. Leave

The next question will ask you whether you are requesting vacation or leave. Before answering, please review the definitions of all three to make sure you are choosing the correct one.

Vacation: This is paid and earned by employees based on their tenure at Horatio according to Colombian law.

Medical Leave: This is doctor-advised medical time off with a valid doctor's note. The doctor's note must be attached to this form in the later sections.

Maternity Leave: This is doctor-advised leave with a valid doctor's note allowed for women going through their pregnancy and labor period. Recognize 18 weeks of maternity leave—1 before childbirth and 17 after childbirth.

Paternity Leave: This is valid time off advised by Colombian law to support your partner during their labor period. This is only valid when presenting the corresponding doctor's note.

Bereavement Leave: is a paid leave taken by an employee in case of death of a spouse, partner, or permanent partner or of a relative up to the second degree of consanguinity, first of affinity, and second degree. The company has to recognize 5 business days of mourning leave.
Domestic Calamity: is a paid leave the company decides to recognize the employee to attend to an unforeseen situation. There is no minimum of days that the company has to recognize the employee, that's why the days it's a discretionary decision from the company.

Family Day Leave: This is an annual paid day off dedicated to family bonding. Family Day leave does not carry over to the next year. If not used within the year, it will be forfeited.

Breastfeeding Break: The standard period for this benefit covers the first 6 months of the child's life. In exceptional cases, the permission may be extended up to 2 years of age, subject to the mandatory submission of a medical certificate validating the condition, which must be attached for approval.
Are you requesting vacation or a leave? See difference on the previous text.
Please see the previous slide to understand which choice to make.
When does your Vacation/Leave begin?

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate Format: Month / Day / Year (US Format, not DR)
When does your Vacation/Leave end? (last day you will be gone)

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate Format: Month / Day / Year (US Format, not DR)
Total Days Off
Please upload the medical license or other attachments, if applicable

Please upload the medical license or other attachments, if applicable
Cancelof
Please attach Medical Leave Epicrisis

Cancelof
Specify the relationship
Have you requested this at least 21 days in advance per Horatio's policy for vacations and time-off?
Please specify your days off:
Example: Friday and Saturday
Would you like to request vacation compensation? (Available if you have more than 15 accumulated business days)
Vacation Days Compensated
Hey!

Open this link in a new tab, make a copy of the document, and fill out all the details for this domestic calamity. This should also be signed by the employee getting the time off, their TL (if applicable), and their manager.
Please upload the signed document with the details for this domestic calamity.

Cancelof
Do you work the overnight shift?
Please provide your shift schedule:
Please select your preferred time slot for the breastfeeding break:

Hour Minutes

AM/PM Option
Will this breastfeeding break need to be extended for up to 2 years based on a medical certificate?
Please upload the medical certificate justifying the 2-year extension:

Please upload the medical license or other attachments, if applicable
Cancelof
Medical Appointment Permission

Please use this form if you need to submit a medical appointment permission.
Reallocation Request
Please enter the reason for reallocation:

Other
Please enter the date these employees will be available for reallocation:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Please select the client / department:
Select the department or client prior to reallocating
Please enter the director assigned:
Please make sure you enter one of the following: nadira.garufi@hirehoratio.co, joanna@hirehoratio.co, german.dominguez@hirehoratio.co tatiana.contreras@hirehoratio.co, amado.cuevas@hirehoratio.co, nadira.garufi@hirehoratio.co, luis.pina@hirehoratio.co, denis.ivan@hirehoratio.co, juan.jaquez@hirehoratio.co, dinuelkis.lora@hirehoratio.co
Please provide feedback on performance and reasons why this employee should be reallocated
Please fill out the reallocation request below: (Limit of 20 people per reallocation form)
Employee's Email: example@hirehoratio.co
Employee's Level: Associate,Lead,Manager
Employee's Location: BOG
Employee's Role: CX Associate, Compliance Associate
Employee's Current Schedule: 9-6 M-F
----------------------------------------------
Employee's Email: example@hirehoratio.co
Employee's Level: Associate,Lead,Manager
Employee's Location: BOG
Employee's Role: CX Associate, Compliance Associate
Employee's Current Schedule: 9-6 M-F
----------------------------------------------
Employee's Email: example@hirehoratio.co
Employee's Level: Associate,Lead,Manager
Employee's Location: BOG
Employee's Role: CX Associate, Compliance Associate
Employee's Current Schedule: 9-6 M-F
Reporte de Accidente Laboral
Pasos para reportar un accidente laboral:
1. Team Lead: llama a la ARL COLSANITAS al número 6017398939 (desde Bogotá) o 018000931011 (resto del país) desde tu celular, tener presente el número de cédula de la persona accidentada y el Nit de la empresa: 901681272.
2. Indicar al asesor de la ARL lo sucedido.
3. Dirigirse al centro médico que indique la ARL para la atención médica.
4. Team Lead: reporta el accidente sometiendo este formulario.
Nombre del empleado accidentado:

NombreApellidos
Correo del empleado accidentado:
example@hirehoratio.co
ID / Cedula del empleado accidentado
Cargo del empleado accidentado
Fecha del accidente

MonthDayYear
2 digit month, 2 digit day, 4 digit yearFecha
Lugar del accidente
Detalle el nombre y el cargo de los testigos si hubo alguno
Descripción detallada y clara de los hechos que llevaron a la ocurrencia del hecho traumático.
Other
Please explain your inquiry/request! - Be as detailed as possible
Warning Form

Please use this form if you need to give a written warning.
Voting Leave Request Form

Please use this form if you need to request a voting leave.
Work and Health Conditions Report

Please use this form if you need to submit a Work and Health Conditions Report.
Solicitud de Cesantías

Por favor usar este formulario si necesita someter una Solicitud de Cesantías.
Bancolombia Payroll Bank Account
Acknowledgment

By filling out this form, I accept the opening of a bank account in my name, under the terms and conditions of the agreement established by the bank Bancolombia.
Type of identification document:
Identification number:
Please enter your full name:

First & Middle NameFirst and Second Last Name
Date of birth:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Phone Number:
Please enter a valid phone number.Format: (000) 000-0000.
Disciplinary Suspension
Name of the employee:

First NameLast Name
Insert your Manager's Horatio email address:
john.smith@hirehoratio.co
Please select the client / department:
Please select the director assigned:
Director's email:
example@example.com
Disciplinary Suspension Start Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Disciplinary Suspension End Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Hey!

Open this link in a new tab, make a copy of the document, and fill out all the details for this disciplinary suspension.

Recordatorio: Esto aplica solo faltas que no revisten la gravedad suficiente para terminar el contrato de trabajo con justa causa.
Please upload the signed document with the details for this disciplinary suspension.

Cancelof
Internal Position Promotion Request
Please specify the role:
Please specify the department/client:
Please specify the schedule:
Please upload the job description for the role:

Cancelof
Would you like us to search for this role within your department or company-wide?
Please select the expected start date:

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Queja Acoso Sexual
Favor escribe el nombre del presunto acosado(a)

NombreApellido
Favor escribe el nombre del presunto acosador(a)
Detalles de lo ocurrido
Por favor, adjunte soportes probatorios

Cancelof
¡Por favor, lee detenidamente!

La información proporcionada es 100% confidencial y será tratada exclusivamente por el área de Recursos Humanos.
Please click submit to complete your request!

The Human Resources department will be completing this within 24 to 48 Business Hours. If not, please reach out directly to the team!
Should be Empty:

Rows	Start Time	End Time
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Rows	Start Time	End Time
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

HR Request Form

Payment Discrepancy / Issues

Suggestions & Complaints

Work Letter Request

Employee Termination Request

Rippling Update Request

Referral Inquiry

Paid Day Off

Promotion Nomination Final Step (HR)

Insurance Inquiry/Request

New Recruitment Requisition

Unpaid Time-Off Request

Vacation/Leave Request

Reallocation Request

Reporte de Accidente Laboral

Other

Bancolombia Payroll Bank Account

Disciplinary Suspension

Internal Position Promotion Request

Queja Acoso Sexual