• We aim to fulfill and ship out all our merchandise orders within 3 weeks. If your order has shipped out, you will have been sent an email with a tracking number. Please be sure to check your Inbox, Spam and Junk folders.

    If it has been 3 weeks since you placed your order and you have not found the confirmation email with the tracking number in your inbox, junk or spam folders, we sincerely apologize for the inconvenience, and we will work to resolve the issue as quickly as possible.

    Please provide your information below, and we will get back to you ASAP.

  • We'll be happy to provide you with your tracking number. 

    Please provide your information below, and we'll send you the tracking information as soon as possible.

  • We're sorry to hear you're experiencing delays!

    If the shipper’s tracking information has not been updated in more than 10 days, please provide your information below. We will be happy to investigate the issue for you with the shipping company and get back to you as quickly as possible.

  • We're sorry to hear there's a problem with your shipment.

    If the shipper’s tracking information indicates that your order has been lost or damaged, or if it says that they could not deliver it, we'll be happy to contact the carrier for you and re-send the delivery if needed.

    Please provide your information below, and we'll get back to you as soon as possible

  • We're sorry to hear you haven't received your delivery! If the tracking information shows your order was delivered, here are the 2 most common reasons and how you can fix them:

    1. We often find that the package can be found nearby or was left with someone. Here's what you can do:
      • Check at any back or side doors, garage, or anywhere the package might have been left
      • Check with other people in the household, neighbors, doormen, or building management to see if it was left with someone.
    2. Shippers also sometimes show orders as delivered a few days before it is actually delivered (when they pass it to a third party for the last leg of delivery). Here's what you can do:
      • Please wait 3 days after the tracking indicates delivery was made.

    If you've followed these steps, and you still cannot find your order, we'll be happy to help! Please provide your information below, and we'll be happy to check into it & re-send the delivery if needed.

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