Please carefully review the following terms of listing on Hot Tix
You must be a member of the League of Chicago Theatres in good standing in order to participate in the Hot Tix Program.
This Agreement is made effective as of the date of signing by and between Hot Tix, and the listing Theatre ("Theatre").
WHEREAS, Hot Tix sells discounted tickets for productions produced by member theatres of the League of Chicago Theatres;
AND WHEREAS, the Theatre desires to participate in the Hot Tix program to sell discounted tickets for its productions during Chicago Theatre Week.
NOW, THEREFORE, in consideration of the mutual promises and agreements contained herein, the parties agree as follows:
1. Ticket Pricing
All tickets listed on Hot Tix for Chicago Theatre Week must be priced at either $15 or $30, excluding fees, per the Chicago Theatre Week model.
Tickets for seats that are obstructed view or otherwise obscured must be clearly indicated to Hot Tix, who will make that information known to any purchasing patron.
2. Revenue Sharing
Hot Tix shall retain 5% of the revenue from each ticket sold as a marketing, hosting, and customer service fee.
The remaining 95% of the revenue shall be paid to the Theatre.
Hot Tix will pay the theatre for the previous week’s sales no later than one week after the week’s concluding Sunday.
The Theatre must provide Hot Tix with either 1) ACH information or 2) a proper mailing address to send checks before tickets are placed on sale.
3. Patron Fees
Hot Tix may charge patrons a commission fee per ticket. The amount of this fee shall be at the discretion of Hot Tix. Patron Fees are not subject to the Revenue Sharing agreement above.
4. Show Submission
The Theatre may list its productions on Hot Tix by completing an intake form.
Shows must be submitted by the submission deadline of Friday, November 21st, 2025.
Hot Tix will build and list the shows in a timely manner; however, Hot Tix makes no guarantees regarding the duration of this process.
5. Holding of Inventory
The Theatre shall ensure that the tickets allotted to Hot Tix are held in reserve and not sold or otherwise distributed through other sales channels, including box office, other third-party sellers, or direct sales, until the tickets are made available for sale on the Hot Tix platform. The Theatre agrees to maintain this inventory in good standing and in accordance with Hot Tix's designated ticketing procedures.
For shows that have assigned seating, the Theatre will ensure that parties of four or less who purchase their tickets on Hot Tix are guaranteed be sat together, though larger parties may be split up. If the Theatre knows that they cannot accommodate four seats together, they must inform Hot Tix immediately.
The Theatre may add or rescind inventories, provided that they make Hot Tix aware, and those tickets have not already been sold. Once notified, Hot Tix will add allotments to their inventory or remove the rescinded tickets from the platform within one business day.
6. Accessibility Requests
In compliance with the law, the Theatre must make every reasonable accommodation for patrons' accessibility requests. When a patron submits an accessibility request, Hot Tix will contact the Theatre to confirm that the accommodation can be met. Once confirmed, Hot Tix will proceed with the ticket sale to the patron.
If the Theatre's venue is not ADA-compliant, they must notify Hot Tix before tickets go on sale to ensure that accessibility considerations are communicated to patrons in advance.
7. Will Call Reports
A patron manifest (will call report) will be made available to the theatre via an online portal provided by the Hot Tix team.
The will call report for any given performance must be collected by the theatre at a mutually agreed-upon time between Hot Tix and the theatre. At which point, Hot Tix sales for that performance are locked.
Until this agreed-upon time, Hot Tix reserves the right to refund or exchange tickets at its discretion.
After the time of report collection has passed, Hot Tix will coordinate with the Theatre regarding potential ticket transfer or refund requests from patrons.
Theatres that do not permit refunds under any circumstances must notify Hot Tix in advance so patrons can be informed at the time of purchase.
8. Cancellations and Refunds
Hot Tix offers refunds and exchanges for most performances, provided the request is made prior to the agreed-upon time of report collection. Patrons may request a refund or exchange by contacting Hot Tix during regular business hours via phone or email.
Refunds for Ticketmaster tickets purchased at the Hot Tix outlet location require the patron to present both the physical ticket and the original receipt at the physical location before the scheduled performance.
Refunds for Ticketmaster tickets purchased online must be processed through Ticketmaster and are outside of Hot Tix’s control.
If a patron requests a refund after the performance has taken place, Hot Tix will contact the theatre for approval before processing the request. If a refund is issued after remittance has been paid to the theatre, the refunded amount will be deducted from future payments to the theatre.
In the event of a performance cancellation, Hot Tix will work with the theatre to move patrons into an alternative performance whenever possible. If patrons cannot be accommodated in a different performance, Hot Tix will issue refunds to all affected ticket holders.
Member theatres participating in the Hot Tix program agree to honor refund and exchange requests in accordance with this policy. If a theatre has specific refund restrictions for its performances, those restrictions must be clearly communicated to Hot Tix in advance and may be noted on the event listing.
Hot Tix reserves the right to deny refunds or exchanges in cases where the request falls outside of the stated policy or when instructed by the theatre. Member theatres must notify Hot Tix in writing of any policies that deviate from this standard agreement.
9. Term and Termination
This Agreement shall remain in effect so long as the theatre has tickets listed on Hot Tix, or until such as time as Hot Tix or the Theatre chooses to end the agreement.
Termination of this Agreement does not affect any obligations incurred prior to termination.
10. INDEMNITY FOR THIRD-PARTY ACTIONS
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, RELEASE AND HOLD HARMLESS COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS (COLLECTIVELY, THE “COMPANY PARTIES”) FROM AND AGAINST (I) ALL CLAIMS, LOSSES, LIABILITIES, SETTLEMENTS, FINES, PENALTIES, ACTIONS, LAWSUITS AND LEGAL ACTIONS BROUGHT BY ANY THIRD PARTY AGAINST ANY OF THE COMPANY PARTIES ARISING FROM OR RELATING TO (A) YOUR USE OF THE COMPANY SITE OR ANY SERVICES OFFERED BY COMPANY; (B) YOUR VIOLATION OF THESE TERMS; (C) ANY CONTENT OR FEEDBACK YOU PROVIDE; (D) YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY; (E) ANY CANCELLATION, POSTPONEMENT, RESCHEDULING, OR DELAY OF AN EVENT; OR (F) ANY ALLEGATION THAT THE CONTENT YOU PROVIDE OR DATA OR INFORMATION YOU INPUT INTO THE COMPANY SITE INFRINGES, MISAPPROPRIATES, OR VIOLATES THE INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY (COLLECTIVELY, “THIRD-PARTY ACTIONS”); AND (II) ANY AND ALL LOSSES, DAMAGES, LIABILITIES, SETTLEMENTS, JUDGMENTS AND EXPENSES (INCLUDING PAYMENT OF THE COMPANY PARTIES’ ATTORNEYS’ FEES AND COSTS) INCURRED BY ANY OF THE COMPANY PARTIES, ASSESSED OR FOUND AGAINST ANY OF THE COMPANY PARTIES, OR MADE BY ANY OF THE COMPANY PARTIES, RELATING TO OR ARISING FROM ANY SUCH THIRD-PARTY ACTION (COLLECTIVELY, “THIRD PARTY RELATED LOSSES”).
YOU UNDERSTAND AND AGREE THAT YOUR INDEMNIFICATION OBLIGATIONS TO THE COMPANY PARTIES APPLY EVEN IF SUCH THIRD-PARTY ACTION AND THIRD PARTY RELATED LOSSES ARISE FROM THE NEGLIGENCE OF ANY KIND OR DEGREE, BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NON-COMPLIANCE WITH APPLICABLE LAW, OR OTHER FAULT OR WRONGDOING OF ANY OF THE COMPANY PARTIES.
HOWEVER, NOTHING CONTAINED HEREIN SHALL BE CONSTRUED TO REQUIRE ANY INDEMNIFICATION THAT WOULD RENDER OR MAKE THIS CLAUSE, IN WHOLE OR IN PART, VOID AND/OR UNENFORCEABLE UNDER APPLICABLE LAW. FURTHER, YOUR INDEMNIFICATION OBLIGATION SHALL NOT APPLY TO ANY WILLFUL, WANTON, INTENTIONAL OR RECKLESS MISCONDUCT OF THE COMPANY PARTIES, OR GROSS NEGLIGENCE OF THE COMPANY PARTIES IN THOSE STATES THAT DO NOT PERMIT INDEMNIFICATION FOR GROSS NEGLIGENCE.
“THIRD PARTY” INCLUDES, AMONG OTHERS, OTHER USERS OF THE COMPANY SITE, YOUR SPOUSE, PARTNER, FAMILY MEMBERS, GUESTS, NEIGHBORS, ROOMMATES, TENANTS, AND EMPLOYEES, AND ANY INSURANCE COMPANY.
Company reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify Company and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Company prior written consent.
11. REPRESENTATIONS AND WARRANTIES
You represent and warrant the following: (i) You are a producer, promoter, presenter, or manager of the Event; (ii) You have the authority and right to offer, sell, and honor the tickets to the Event sold on Our Site; (iii) the Event itself and any material or content provided by You to Us for use on Our Site is/are not (and does not contain, promote, or link to material or content that is) pornographic, defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trademark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and (iv) the Event and the sale of tickets to the Event do not constitute a violation of any federal, state, and/or local law.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois.
13. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, negotiations, and discussions, whether oral or written.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.
