Trainee Exam - Part 1
Your Name
First Name
Last Name
Today's Date
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Month
-
Day
Year
Date
Who was your trainer?
Where do I seek medical treatment for a work place injury?
If you get pulled over in a company car, where do you find insurance and registration cards?
Cleaning technicians can heat up their lunch in a client's home? True or False, Explain.
What is the policy for listening to music in clients' homes?
What are the movements of flow while you clean any room?
How do you double check your countertops after wiping them down?
What areas of a fridge do we clean in a basic cleaning?
Do we clean the drip pans under the electric coils on a stovetop, in a basic cleaning? Explain.
What should you do if you are running more than a hour behind to a client's house?
When you are tagged into a job with an other tech, do you wait for them to arrive to begin the cleaning?
What do you do if you break or damage something in a client's home?
Why is it important to wear non-slip shoes?
Where on Maid Central can you find client feedback?
What items should you have in a your apron regardless of what room you are cleaning?
We no longer accept check as a form of payment for new clients but we have some grandfathered in clients that still pay that way. What are we supposed to do with client payment checks? (Fargo Only)
What is the process of calling out and by what time in the AM do you need to do it?
How many days in advance do you need to request a day off for it to be excused?
What are stainless steel scrubbers used for?
Is it safe to use magic erasers on stone countertops? Explain
Explain the safe way to use a metal razor.
It is safe to use degreaser on painted cabinets? Explain.
What are some common complaints on floors and why do they happen?
It is ok to leave a client's house mid-cleaning to take a lunch break?
Explain where to use the RED toothbrush?
What surface is safe to use barkeepers on? What can't you use it on?
What do you do if you are locked out of client's house?
What do you do if you are going over estimated man hours each time you clean a regular client's house?
What do you do if you know you are going to over the estimated man hours for one time/first time/move out cleaning?
What do you do if a client asks you to do extras (beyond our scope of work or add-ons)?
Please explain why it is important to do only items included in each cleaning and nothing extra?
How much do you get reimbursed per week for do your laundry at home?
$20
$30
$40
How much per mile does TLC reimburse for you using your personal vehicle?
Explain the process of tracking and claiming mileage: When do you start, end, how will you log it daily, where to post it etc.
What do you do with keys at the end of your shift/week? (Fargo only)
Give them to Iris
Leave them on back table
Drop them in the key drop-box
N/A
When you are wrapping up your last scheduled house when do you post on the "help finish on time" channel to see if you are good to go?
When you are finishing with the house and loading the car
When you start mopping
When you have completed everything but floors
Where do you dispose of mop water?
Pour it down the kitchen
Flush it down the toilet
Throw it in grass outside
What is the use of a whisk broom (small white and black brush in your apron)?
How often should you clean your vacuum filters?
Explain the steps of cleaning out your shark vacuum.
You enter a garage code but it doesn't work, what are you going to do to troubleshoot before calling the client?
When solo, what is the order you will clean a home?
When in a team of 2, how will you divide areas in the house? Where will each of you start? (Basic Clean)
Can we adjust the temperature of a client's house?
Why is it important to call out on Maid Central and not just call Iris?
When should you be checking your notes?
If you are lost and can't find an address what should you do?
How much Odoban and detergent do you put in each load of laundry?
What does TLC provide for Cleaning Technician that does laundry at home?
Is it ever appropriate to use a mop to clean floors in a bathroom? Explain.
Explain how to fold a microfiber to get the most use out of it.
What do you do if you were to smell gas when entering a job?
Exit immediately, Call the office to communicate with clients/Fire Dept.
Continue to cleaning until someone arrives
Call the Fire Dept. inside the house
If a client books 4 man hours and 2 Techs go, How long would the team of 2 be in the home? Explain how you got your answer.
Sally is a weekly client and has monthly add-on how do you know if it been done this month already or not?
Frank is a biweekly client and has clean inside of light fixtures as a on-add each month. When do you clean Franks lights? Choose all that apply.
His cleaning on May 1st
His cleaning on May 15th
His Cleaning on May 29th
Where should you park if you are driving a personal vehicle and why?
What are the TLC Cleaning's Core Values?
What is TLC Cleaning's Attendance Policy?
If you clean 2 houses and the total the clients paid for those cleanings was $420. How much did you earn that day making 34% percentage pay?
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