RESIDENT RIGHTS & CONFIDENTIALITY
Residents in this facility have the following rights:
1. Clients have the right to voice grievances to staff of the facility, to the licensee, and to outside representatives of their choice with freedom from restraint, interference, coercion, discrimination or reprisal.
2. To be treated with consideration, respect and full recognition of their dignity and individuality;
3. To be protected by the licensee from neglect; from physical, verbal and emotional abuse (including corporal punishment); and from all forms of misappropriation and/or exploitation;
4. To be assisted by the facility in the exercise of their civil rights;
5. To be free of any requirement by the facility that they perform services which are ordinarily performed by facility staff;
6. To be allowed to send personal mail unopened and to receive mail and packages which may be opened in the presence of staff when there is reason to believe that the contents thereof may be harmful to the client or others; 7. To privacy while receiving services;
8. To have their personal information kept confidential in accordance with state and federal confidentiality laws;
9. To ask the facility to correct information in their records. If the facility refuses, the client may include a written statement in the records of the reasons they disagree;
10. To be informed about their care in a language they understand;
11. To vote, make contracts, buy or sell real estate or personal property, or sign documents, unless the law or a court removes these rights;
12. To participate in the development of the client's individual program or treatment plans and to receive sufficient information about proposed and alternative interventions and program goals to enable them to participate effectively;
13. To participate fully, or to refuse to participate, in community activities including cultural, educational, religious, community services, vocational and recreational activities;
14. To have free use of common areas in the facility with due regard for privacy, personal possessions, and the rights of others;
15. To be accorded privacy and freedom for the use of bathrooms when needed;
16. To retain and use personal clothing and appropriate possessions including books, pictures, games, toys, radios, arts and crafts materials, religious articles, toiletries, jewelry and letters;
17. If married clients reside in the facility, privacy for visits by spouses must be ensured, and if both spouses are clients residing in the facility, they must be permitted to share a room;
18. Clients have the right to associate and communicate privately with persons of their choice including receiving visitors at reasonable hours; and,
19. Persons supported have the right to be given privacy and freedom in the use of their bedroom/sleeping area.
20. To be informed of a proposed limitation or modification of their rights or the rules of the facility;
21. To not have responsibilities for the care or supervision of other residents.
CONFIDENTIALITY
The operator will ensure that client records and any other information regarding the clients will remain confidential. Access to records may be allowed only by a release of information form signed by the client. The release form must be complete with the date of signature, the specific information to be released, and the recipient of the information.
1. To not be required to make public statements which acknowledge gratitude to the operator for services provided; 2. To not be required to perform in public gatherings;
3. To not have identifiable photographs taken of them and/or used without a signed written consent;
4. To not have responsibilities which would require them to have access to confidential information;
5. The facility staff will comply with applicable confidentiality laws and regulations.
If residents have a complaint, they are encouraged to discuss the problem with the operator promptly. The operator will attempt to resolve the problem and will document the discussion in the client record. If the client is not satisfied with the resolution, he or she may contact any of the below for assistance.
Any question or specific concerns regarding residents' rights or to report a complaint may be directed to any of the following:
Facility/Operator: Recovery Soldiers Ministries
Telephone: 423-518-1450
Disability Rights TN
Telephone: 1-800-342-1660
Long Term Care Ombudsman Telephone: 1-877-236-0013
Department of MHSAS Office of Licensure Telephone: 1-866-797-9470
Department of Human Services-Adult Protective Services Telephone: 1-888-277-8366 (1-888-APS-TENN)