CMCI Complaint Form
Any individual or CMCI candidate may file an administrative or general complaint for consideration. Complaints must be submitted utilizing this complaint form to CMCI within 30 business days following the date on which the individual encountered the issue leading to the complaint. Complaints received beyond the deadline will not be considered. Upon receipt, CMCI shall review the complaint and acknowledge receipt. CMCI has 30 business days following the date of receipt of the complaint to investigate. Within 30 business days of completion of the investigation, the complainant will receive a response, and if the complaint is valid and actionable, the complainant shall be notified of the redress, if any. Redress shall be proportionate to the nature of the complaint and shall be granted on a case‐by‐case basis. All decisions of CMCI are final and are strictly confidential.
Type of Complaint
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Administrative (Administrative complaints include dissatisfaction with services including, but not limited to: not adhering to published deadlines; not providing information regarding fees, refunds, exam registration information, requirements for certification and recertification, Conditions and Conduct, etc.; failure to administer the examination; or general dissatisfaction with services related to certification,)
General (General complaints can be submitted to report suspected cheating, misuse of the credential, or reporting an individual for infringement of CMCI intellectual property identified in CMCI Conditions and Conduct Agreement.)
The complaint involves:
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Other
The complaint involves:
an individual misusing a CMCI credential
misuse or infringement of CMCI intellectual property identifies on CMCI Conditions and Conduct
suspected cheating
a non-certified individual misrepresenting CMCI certification (i.e. claiming to be certified when they are not certified)
CMCI not providing information regarding fees, refunds, and exam registration
CMCI not adhering to published deadlines
CMCI failing to administer the examination
general dissatisfaction with services related to certification
credential holder not performing to the expected level of the credential held
Description of incident/problem
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Name of person or organization in question
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Name/Organization
Date of Incident
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Month
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Day
Year
Date
Does this problem still exist?
Yes
No
Don't Know
Is the problem intermittent or constantly occurring?
Intermittent
Constantly Occurring
Not Sure
Your name
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First Name
Last Name
Your contact information
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Area Code
Phone Number
Your E-mail
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What action would you recommend CMCI take?
Supporting documentation
Signature
V3.0: 11282023
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